Experienced Computer Technician with a broad history in providing effective and comprehensive technical support for hardware and software-related issues. Possesses exceptional customer-facing skills, and able to work with a wide variety of people to effectively service their requests. Extensive knowledge in desktop and laptop imaging and configurations, as well as diagnosing network-related connectivity issues. Displays resiliency and perseverence when resolving complex issues, and is focused and motivated to provide excellent results. Employs effective time management and prioritization skills to meet and/or exceed Service Level Agreements.
Liberal Arts and Sciences
Active Directory, backup, banking, Citrix, computer hardware, hardware, conversion, Encryption, client, clients, client support, delivery, desktops, disaster recovery, email, Ethernet, fast, features, HP, HP OpenView, hub, IBM, IMAC, imaging, inventory, laptops, Lotus Notes, access, Office, MS Office products, Microsoft Office 97, Microsoft Outlook, Windows 7, Windows 2000, 2000, Windows NT, Windows NT, Windows NT 4.0, Windows XP, migration, network support, network analysis/troubleshooting, network, Novell, packaging, printer, printers, quality, quick, Real Estate, repairs, research, Service Level Agreements, technical assistance, phone, Token Ring, troubleshoot, troubleshooting, upgrades, upgrade, VPN
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