Thank you so much for taking the time to review my resume , I wanted to offer a brief summary of the skills that I have acquired over the past 15 years.
Analytical and detail -oriented professional with experience coordinating, planning, and supporting daily operational and administrative functions to excel in a Office / Administrative Assistant role, Management role, and all around team member.
I have outstanding interpersonal , customer service, leadership , and organizational skills.
Proven track record of accurately maintaining detailed records, generating reports, and multi-tasking within fast-paced atmospheres.
Proficient Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.
Over the years I have received recognition for my outstanding dedication for going above and beyond during stressful situations and not only meeting expectations but for surpassing them .
Promoted to Tier 2 Lead after 3 months of employment.
As a Tier 2 Specialist I was responsible for handling customer escalations, corporate escalations, and I was in direct contact with the client for which our department was providing customer support . I also handled email support to our other offices throughout the country.
I handled claims for high profile celebrities while maintaining discretion .
There was never a moment that I was not working on several claims, escalations, while offering floor support to my customer support agents.
I also assisted in training new hires, and supervised the team when the Senior manager was away
.Received and screened a high volume of internal and external communications, including email and mail.
Created and maintained spreadsheets using advanced Excel functions and calculations to develop reports and lists.
Confirmed that appropriate changes were made to resolve customers' problems.
Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
As a Customer Service Rep I handled incoming calls from customers and retail electric companies for which we were the distributor.
We reported all power outages, created service orders when needed, posted city inspections upon receipt, reviewed energy consumption with customers and as well as our clients.
I also assisted in training new hires , data entry, filing, cross-trained and provided back-up for other customer service representatives when needed.
As a Customer Service Rep in the circulation department I would handle in coming calls, create new subscription accounts, processing payments over the phone, and verified that information in the computer system was up-to-date and accurate.
I was also the closer so I held the responsibility of ensuring all spreadsheets were printed daily and distributed to all area managers and delivery drivers.
Operated cash register.Calculated bill totals and tax amounts.Described merchandise and services to customers.Answered questions and resolved concerns.Set up visually appealing promotional displays.Signed for incoming shipments in manager's absence.
As a receptionist for a Paint and Body shop I verified that information in the computer system was up-to-date and accurate.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
Served as central point of contact for all outside vendors needing to gain access to the building.
Made copies, sent faxes and handled all incoming and outgoing correspondence.
Organized files, developed spreadsheets, faxed reports and scanned documents.
Received and processed cash and credit payments for in-store purchases.
Exceeded targeted sales goals by 7%.
Worked as a team member to provide the highest level of service to customers.
Maintained friendly and professional customer interactions.
As a Telemarketer I would contact new potential customers in hopes of reaching a agreement to switch their long distance telephone providers in order to maintain and exceed a daily quota.
Recommended and helped customers select merchandise based on their needs.
Informed customers about sales and promotions in a friendly and engaging manner.
I studied all required curriculum to receive my Diploma /GED.
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