Consistently received a 100% rate of customer satisfaction.Automated repeatable tasks where possible to increase efficiency.
Active directory, AS/400, billing, call center, customer support, Data Warehouse, databases, email, features, government, Help Desk, IBM, insurance, Mainframe, access, NetMeeting, outlook, monitors, Network, printers, Problem analysis and resolution, Processes, programming, quality, recording, researching, scripts, technical assistance, technical manuals, telephone, Troubleshooting, Voip
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