Oversee the hotel's ticket center and staff of 24.
Train staff on cash handling, guest service, product information, Visual1, Siriusware, and RFID integration.
Involved in product development of lift tickets, rentals, lessons, tubing, mountain adventure, waterpark, and hotel package products.
Hold staff meetings to cover updates and increase staff communication within the department.
Assist Aquatics and waterpark operations with training lifeguard staff and standing in as waterpark MOD when needed.
Assisted with the start-up of Aquatopia Indoor Waterpark in a newly built hotel.
Responsible for staff selling waterpark admissions, cabanas, flow rider lessons, and locker rentals.
Increased waterpark revenue by promoting cabana, flow rider lessons, and locker sales.
Assisted with prepping our department for expansion into a ticket and admission center for resort-wide products.
Operated detach, fixed grip, and conveyor lifts.
Operated ski lifts in winter and the scenic sky ride in summer.
Assisted with training of new employees.
Completed safety checks and routine maintenance checks prior to opening a lift.
Trained on emergency evacuation procedures.
Responsible for guest safety while working as a team member with the goal of zero drownings.
Ellis and Associates Special Facilities License.
Member of National Honor Society.
Member of morning announcements crew.
Participated in Field Hockey, Cross Country, and Track & Field.
Participated in Spanish Club.
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