Skilled Customer Care Representative committed to addressing customer concerns with speed, accuracy and professionalism.
Interacted with 3500+ customers in ticket sales.Provided appropriate information in response to customer inquiries. Collected large amounts of cash/credit cards related to sales transactions. Provided prompt and courteous service to customers. Managed and maintained ticket booths daily.
Supervised in the operation of women's dorm with 50+ women, i.e., assigned daily chores, prepared daily assignments and schedules; provided information about rules and procedures within facility. Formulated and enforced dorm policies, procedures, regulations and maintenance of the dorm. Made reasonable procedure exceptions to accommodate resident's requests. Maintained daily reports; prepared weekly timesheets. Trained staff on how to improve dorm operation and resident interactions. Worked with upper management to ensure appropriate actions were enforced to assure satisfactory dorm operation.
Conferred with customers to provide information regarding timeshare properties. Obtained information from interviews with potential clients. Scheduled tours and arranged times to view timeshare properties. Built customer loyalty by placing follow-up calls to customers with product concerns.
Job Corp - 1974-1975
GED and Retail Sales
Tarrant Couny Jr. College - 1987
General Office Secretary
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