Ticket Master & Navigation Agent Resume Example

• Review (RPA) Purchase/Sale Agreement and purchase closing packages for completeness, accuracy, and adherence to terms. Professionally correspond with external affiliates such as title companies to rectify incomplete documents or packages. Coordinating with internal departments and third party Local Operators (LO's) to obtain new data to update system records and support demanding closing schedules.
• Operating within Egnyte and Salesforce to save, track, monitor, and resolve all acquisition issues. Scheduled EMD wires and Final Purchase Funding wires. Obtaining and documenting confirmations for Earnest Money Deposit (EMD) and Purchase Funding (PF) wire payments. Coordinate with Treasury dept., Accounting dept., and Compliance Team to adhere to deadlines.
• Work closely with company Legal staff on CC&R/ HOA and lease validations for completeness and accuracy of property closing documents. Updating purchase records regarding Due Diligence (DD) extensions and Purchase Price (PP) amendments.
• Obtain initial walk-through and final walk-photos for proof of vacancy and conditions. Record-Keeping of Scope, Final Scope, and Property Renovations. Review incoming Post-Closing documentation; match it against criteria and record results. Identify and resolving data anomalies, errors, and omissions. Maintain accurate data in data warehouse.
• Upload Recorded deed and Owners Title Policy lender and maintain record of transfer. Update systems through all property acquisition phases. Adhere to strict response times via email, phone, and chat. Conduct Public Record Research. Managed virtual documents and controls.

• Position handled inbound calls 90% of the time, returned calls the other 10%. Provide primary customer support to internal and external customers in fast-paced environment.
• Recommended OBAMA Care & Sprint PCS service plans to customers, thoroughly explaining details.
• Assist consumer with enrolling in new medical/service plans; Created new consumer application, evaluate application information, documents to verify completeness and accuracy. Update personal records information using computer terminals.
• Compile and maintain data entry including creating, sorting, assisting consumer with photocopying, and uploading needed medical documents. Answer inquiries from consumers regarding insurance coverage, payment procedures, upgrade status and etc.
• Leveraged sales expertise to promote OBAMA Care plans & upgraded Sprint service plans and new devices by capitalizing on upsell opportunities.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

• Completed forms, reports, logs and records to quickly handle all documentation for HR Dept.
• Created, updated physical and digital files to maintain current, accurate and compliant documentation.
• Provided administrative services, including phone and email correspondence, made copies, handle incoming, outgoing mail and faxes.
• Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
• Created and implemented standard operating procedures for records handling. Established administrative work procedures to track staff's daily tasks.
• Communicated with customers, vendors, contractors and professional service personnel via phone and email to confirm deliveries and respond to inquiries, orders received, direct activities and communicate instructions.
• Effectively interacted with the Naval Colonel, Chief Officers, Mine Roller Telecon and other military personnel for demo launch of Maine Core Mine Rollers (MCMR) from 2007 - 2011; held meetings, took in-depth notes and disseminated minutes to all attendees.
• Composed internal memos, letters, drafted agendas and external correspondence for senior/ junior management and reviewed all documentation to eliminate errors.
• Assisted with event planning, including associated travel and logistical arrangements.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers. Liaised between clients and vendors and maintained effective lines of communication.
• Managed complex and detailed projects for executives by ensuring timely delivery.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy. Provided clerical support to over 100+ company employees.
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• Updated tracking spreadsheets with latest versions and updated test data information.
• Prepared and edited subcontractor proposals, project punch list, transmittal's and memorandums for organizational support.
• Continually sought methods for improving daily operations, communications with clients, record-keeping and data entry for increased efficiency.
• Assisted coworkers and staff members with special tasks on daily basis.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Successfully completed special projects to exceed goals of both management and clients in MCMR department and the overall L-3 organization.
• Entered client data into Non-Conformance Report (NCR) tracking system and updated customer and client contacts, phone and office location information to keep records current.
• Increased customer satisfaction and repeat business through relentless pursuit of resolutions to problems arising from scheduling and product performance, protecting company reputation and loyal client base.
• Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
• Worked with military personnel to resolve oversea computer ticket problems, improve operations and provide exceptional customer service.