Results-driven professional Returning And recovering from a life changing illness to the workforce after a with 25 years of experience and focus on performance. Outstanding record of success in overseeing complex and mission-critical work in Customer service Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver
Skills
Staff Scheduling
Decision Making
Team Leadership
Supplier Monitoring
Finance and Accounting Oversight
Focus and Follow-Through
Customer Service Management
Quality Assurance
Work History
04/1990 to 07/1998
Thrift Store ManagerSalvation Army Usa – Long Island City, NY,
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Rotated merchandise and displays to feature new products and promotions.
Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
Set, enforced and optimized internal policies to maintain responsiveness to demands.
Completed point of sale opening and closing procedures.
Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Reconciled daily sales transactions to balance and log day-to-day revenue.
Managed inventory control, cash control and store opening and closing procedures.
Supervised guests at front counter, answering questions regarding products.
04/1990 to 06/1998
ADMINISTRATIVE ASSISTANT Delmarva Foundation – Cerritos, CA,
American rescue workers church and mission, FORADMINISTRATIVE ASSISTANT RESPONSIBLE GRANT WRITER.
American rescue workers church and mission, Baltimore.
Processed invoices and expenses using QuickBooks to facilitate on-time payment.
Handled client correspondence and tracked records to foster office efficiency.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Completed appropriate paperwork for donations.
Recorded deposits into reconciled monthly bank accounts and tracked expenses.
Created detailed expense reports and requests for capital expenditures.
Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in [Software].
Processed nightly bills, checks and vendor payments worth $ 40.000 maintaining detailed records and receipts.
Gained familiarity with organization's operational and financial challenges and opportunities to improve grant writing knowledge base.
Collected information on existing programs to demonstrate cohesive and sustainable organization to funders.
Wrote, reviewed and edited proposals for grants, gifts and contracts.
Researched grant and funding proposal opportunities in philanthropic databases to identify potential income sources
02/1997 to 03/1998
Server HostJ Paul, Harbor Pl – City, STATE,
Provide guests with menus.
Greet guests and seat them at tables or in waiting areas.
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
Inform patrons of establishment specialties and features.
Inspect dining and serving areas to ensure cleanliness and proper setup.
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
Direct patrons to coatrooms and waiting areas such as lounges.
Operate cash registers to accept payments for food and beverages.
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
Hire, train, and supervise food and beverage service staff.
Assist with preparing and serving food and beverages.
Prepare cash receipts after establishments close, and make bank deposits.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Used slow periods to restock supplies, ice, trays and delivery bags.
Noted special patron requests and followed up with kitchen to confirm delivery.
Worked with POS system to place orders, manage bills and handle complimentary items.
Education
Expected in 06/1997 to to
Associate of Science: Nutritional Science Essex Community College - Baltimore County MD, GPA:
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