Experience candidate with strong professional sales and customer service background which diplays personal leadership, ethics, self-initiative, and dedication to achieve company goals.
May 2012 to Current Farmers Insurance Group － Olathe, KS
insurer group of auto, home.
small business insurance Direct Service Advocate/ Personal Lines Agent/Senior Service Advocate Communicates with internal and external customers about complex underwriting philosophies, policies and marketing initiatives to service and develop customer accounts.
Maintains risk selection integrity by analyzing and processing complex policy service transactions.
Achieves or surpasses service level matrix goals for product knowledge, processing accuracy, and time usage efficiencies while delivering superior internal and external customer experience.
Contributed to team-of-the month recognitions as well as received Personal Performer of the Month recognition for December 2015.
Obtained Property and Casualty Insurance License for home state of Kansas as well as 26 additional states which require continual updates on product knowledge and certified continuing education.
CTM Distributors Manufacturer and distributor of Natural Baked (Soy) products.
Territory Sales ManagerNov 2010 to Feb 2012 GL Precision Tube/Great Lakes Tubular Products － Woodridge, IL
Successfully increased product demand through strategic sales strategy, persuasive selling techniques and superior customer service for new and existing accounts sales via telephone, B2B, solicitation and demonstration, broad-line distributor contacts, GPO leads and representation at food shows.
Developed and assisted with sales communication data-base in order to track and communicate sales data through company wide sales team.
Created point of sale and marketing brochures for target markets including: educational, healthcare, corporate and retail organizations.
Created, developed and branded nutritional ready-to-serve products which met new dietary guidelines for public schools including securing co-packer and the facilitation of in-step process of production and packaging of nutritional lunch/snack items.
Acted as customer service liaison between major food purveyors and company which serviced educational, healthcare, corporate and retail organizations.
Manufacturer of premium quality electric-weld steel tubing.
Sales Assistant, Customer Service and Operations CoordinatorOct 2007 to Nov 2010 Aurora, IL
Acted as Administrative assistant for daily operations and production to president and plant manager.
Utilized CRM (VISTA) to manage all customer service orders, correspondence, and product specifications.
Managed all incoming and outgoing logistics including negotiating all transit related costs.
Responsible for ensuring all finished products met ISO 9000 Standards maintaining in-depth production reports for senior management including finished goods, scrap, and maintenance reports.
Responsible for setting production schedule in most efficient manor to gain best profit.
Corporate Sales, Restaurant/Catering and Event ManagerOct 2007 to Nov 2010 Connie's Restarurant Group
Concept Full Service Dining － Aurora, IL
Integral member of start-up operation team for new concept, "Pizza to the People" in which responsibilities included: recruitment, staff development and training, policies and procedures, employee incentives, payroll, sanitation and food service standards for front and back of house.
Controlled purchasing and management of all food, supplies, consumables and retail inventory to meet or exceed profit margin goals.
Charged with all aspects of catering/event planning for large volume corporate clients, private customers and on-site entertainment based special events.
Responsible for scheduling and labor costs for 30+ staff members including hiring and firing.
Bachelors of Organizational, Communication and MarketingJanuary 2017Park University － Parkville, MOCommunication and Marketing
Associate, ArtsJune 1983Grayslake, ILArts
Insurance Agent License, Home State: Kansas (26 additional states)
*Associates Certification AINS, AIS, API , The Institutes