I completed auto technician at Chipola college in 1981 and went to work for a Chevrolet Buick car dealership.I worked my way up and for the next 18 years worked at five dealerships as either parts or service manager and for about a year warranty manager.Went back to school got a telecommunications certificate and for about a year worked at a telecommunications business.
Started to work in sales at a roofing building construction material distributor.
With no knowledge at first took company training with manufacture training and became sales territory manager that has grown a territory into 4 million dollars a year in sales.
Prospecting and cold calling
Strategic account development
Team building expertise
Upselling and consultative selling
Exceptional customer service skills
Proven sales track record
Product training and placement
Strong deal closer
I started out as just sales and within a year was promoted to territory manager.
I have been nominated twice for the company salesman of the year and have won company's admiral award three times.
I have completed the complete dale Carnegie initial course and took two refresher courses.
I completed a year long management training course with my current company.
I have several manufacture training courses.
I have successfully negotiated large government school as well as military jobs.
I turned a small volume territory into a four million dollar a year territory.
Cold-called prospective customers to build relationship.Completed documentation for product and service sales.Filled out expense reports for accounting.Maintained productive relationships with existing customers through exceptional follow-up after sales.Generated high volume of referrals.Updated database with customer and sales information.Delivered products to customers in timely manner.Established new customer accounts.Evaluated competitors and performed market research.Determined merchandise price schedules and discount rates.Generated monthly and annual sales reports.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Wrote sales slips and sales contracts.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.Trained in negotiations and time management.Monitored market conditions, product innovations and competitor activity, and adjusted account sales approach to address latest market developments.Addressed customer questions and concerns regarding products, prices and availability.Answered customers' questions about products prices, availability, uses and credit terms.Determined the cost and pricing of proposals and bids.Estimated and quoted prices, credit and contract terms, warranties and delivery dates.Gathered all relevant materials for bid processes and coordinated bidding and contract approval.
Prepared equipment for all operations.Monitored well production equipment.Consistently adhere to all applicable regulations, policies and procedures for health, safety and environmental compliance.Install parts along a moving production line. Set up and verify the functionality of safety equipment.Inspect equipment and systems to identify issues and report problems to repair technicians.Assemble parts using bolts, screws, speed clips, rivets and other fasteners utilizing hand tools.
Developed promotional programs to optimize revenue levels.Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.Participated in various incentive programs and contests designed to support achievement of production goals.Hired and trained all sales staff for new store location.Determined merchandise price schedules and discount rates.Monitored customer preferences to determine focus of sales efforts.Generated monthly and annual sales reports.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.Wrote sales slips and sales contracts.Shared product knowledge with customers while making personal recommendations.Maintained friendly and professional customer interactions.Trained in negotiations and time management.
Organized work records and filed reports.Communicated with customers regarding vehicle issues and potential repairs.Followed checklists to verify that all important parts were examined.Participated in various incentive programs and contests designed to support achievement of production goals.Developed tool to track and monitor personal sales opportunities, deals in progress and finished contracts.Took daily inbound calls and key-entered orders, faxes, backorders and credit memos for assigned accounts and clients.Developed promotional programs to optimize revenue levels.
Followed checklists to verify that all important parts were examined.Communicated with customers regarding vehicle issues and potential repairs.Contributed to repeat and referral business by using strong customer service and problem solving skills.Organized work records and filed reports.Ordered accurate amounts of parts and supplies to maintain necessary inventory.
Followed checklists to verify that all important parts were examined.Examined vehicles to determine the extent of damage or malfunctions.Communicated with customers regarding vehicle issues and potential repairs.Repaired and replaced belts, hoses and steering systems.Operated pneumatic tools and air compressors.Contributed to repeat and referral business by using strong customer service and problem solving skills.Organized work records and filed reports.Ordered accurate amounts of parts and supplies to maintain necessary inventory.
Automotive Service CertificateCoursework in Automotive/Diesel and Industrial Technology
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