I am a self motivated, flexible and creative insurance professional seeking to advance my career in the industry. I am an experienced Territory Sales Manager, veteran claims handler and managed my own insurance agency for almost a decade. I currently hold a CA Property and Casualty license 0B35024, am proficient in rating software systems, experienced in training large groups and am in the process of completing my AINS 21 designation.
Territory Sales Manager November 2007 to CurrentCSE Insurance Group － Walnut Creek, California
Managed two territories worth over 40 Negotiated complex litigated files, million in written premium for CSE Insurance investigated liability claims and handled Group total loss settlements Serviced all of Northern CA which included Served on call for evenings and weekends the San Francisco Bay area, Sacramento, San during the August 2005 Hurricane Katrina Joaquin, Central Valley, Fresno and Kern crisis helping to settle property claims County as Territory Manager Served on arbitration forums and represented Have seen profitable and consistent growth Allstate Insurance company in court cases in my assigned region for the last three years by at least a million dollars each year Coordinated co-op opportunities for agents which included presentations at trade shows, local educational institutions, credit unions and correctional facilities to help advertise and brand the CSE name Responsible to initiate and create value-added sales opportunities and optimum growth for over 100 agents and staff by providing personal visits Develop effective sales strategies and provide training on company underwriting guidelines, programs, products, website navigation and comparative raters Identify, appoint and manage independent insurance agents in a territory with over 25 million in written premium Helped to facilitate a 300K book roll that resulted in a company software and systems upgrade to automate the process Managed two merged and transitioning territories in Northern CA serving the San Francisco Bay area, Sacramento, San Joaquin, Central Valley, Fresno and Kern County without disruption Develop achievable production goals for new and existing agents by offering effective sales and growth strategies Conduct agency seminars and make presentations to/with other departments within the company.
Support the Marketing and Underwriting departments by initiating local rating surveys and participating in marketing projects, along in supporting the company underwriting standards and its philosophy Make field underwriting decisions during face-face agency visits based on predetermined field underwriting authority or reviews including agency terminations Helped to plan and provide representation at industry sponsored trade shows, manning the company booth, and continuing to increase company branding opportunities at specified events Develop strong agency relationships, while being responsible to be the liaison between agency and company personnel to identity and resolve issues Provide detailed monthly territory reports including any competitor analysis Managed a company vehicle since 2007 Managed marketing campaigns on the local and company level, trained in FSC EZ Lynx, Microsoft Word, Excel, Office 360, Salesforce, ACT!, Google analytics.
October 2001 to December 2006Allstate Insurance Liability Adjuster/Total Loss Adjuster － Roseville, CA
Evaluated and negotiated claims within my designated authority Complete investigation, evaluate claims of low to moderate complexity and/or exposure Settle first party personal lines property and auto claims by telephone, recorded statements, personal contact and/or correspondence.
Review assigned claim files, insurance policies and other documents to determine coverage applicable to a loss as well as refer claims with SIU red flags or subrogation potential to the appropriate departments Pay claims and ensure that all claims activities are in accordance with corporate claims policies and procedures.
Delivered exceptional customer service in sometimes volatile or sensitive situations as it related to a claims loss Contact multiple parties as it pertained to relocating salvage, investigate and determining value, maintaining logs, negotiate settlements, and prepare claim correspondence.
Handled 1st and 3rd party personal and business Insurance auto damage, first party medical, and bodily Injury liability claims from the first notice of loss Provide quality claim handling throughout the claim life cycle including and maintaining full quality compliance as it pertained to state regulations.
Insurance Agent June 1991 to August 2001Farmers Insurance － Citrus Heights, CA
Amassed 1,500 PIF which included personal lines, business and life insurance Was responsible to market and build a book of profitable business Participated in extensive sales training, product training Collaborated with my district office in ways to generate revenue, create viable workstream options and create lucrative sales strategies to help my agency grow Offered an extensive selection of auto, home, business, and life products.
Handled and resolved customer concerns within the home office and the company Maintained staff which included an office manager and telemarketers.
Bachelor of Arts : Newspaper Journalism, 1987CSU Long Beach － Long Beach, CA, USANewspaper Journalism CA Property and Casualty License #0B35024
Currently studying for my AINS 21 Designation
Member of the American Agents Alliance
Member of the EBIIA (East Bay Independent Insurance Agents Assn)
ACT!, arbitration, agency, automate, book, branding, competitor analysis, CA, credit, customer service, home office, Insurance, Lynx, marketing, market, Excel, Office, Microsoft Word, navigation, office manager, personnel, philosophy, policies, presentations, quality, sales, sales training, San, seminars, settlements, telephone, trade shows, upgrade, website, written