territory operations coordinator resume example with 6+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Professional Summary
Accomplished, self-motivated professional with diverse leadership experience resulting in unique transferrable skills to reach business targets in 2022. Natural leader, great at partnering with brand associates to deliver the right experience for each customer .Creative thinker with ability to manage wide-ranging client/associate demands, building solutions that improve revenues and brand awareness.
Skills
Advanced MS Office Suite 365
Proficient with:
Zendesk
Asana
SalesForce
TeamUp
ADP
Kronos
Taleo
NitroPro
Microsoft Teams
Toom, Skype
Egnyte
Last Pass
Education
University of FloridaGainesville, FLExpected in ā āBachelor of Arts:Business Management - GPA:
North West Florida StateNiceville, FL, Expected in ā āAssociate of Arts:Business Administration - GPA:
Work History
Sunpro - Territory Operations Coordinator Lubbock, TX, 10/2020 - Current
Worked daily with Call Center/Customer Service Teams across regions to drive maintain documentation of Customer correspondence and customer help desk ticketing system.
Work collaboratively with territory operations manager, territory dispatch team, install to launch team of 70 traveling install crews, and customer service teams to maximize productivity and manage casework across Florida Panhandle.
Provide administrative support, manage electrical and solar building plans, secure homeowner files and keep updated and secure.
Monitor territory reporting . Order office supplies and monitor inventory.
Assist with reviewing installation documents, ensuring job statuses are updated. Add schedule dates, and notes are adequately recorded with CRM, and uploading post-install photos and documentation into CRM, ensuring data integrity.
Monitor and submit territory payroll (125 associates) timecard administration, bonus forms weekly and conduct new hire onboarding weekly.
Coding Dojo - Executive Personal Assistant Burbank, CA, 04/2019 - 08/2020
Assisted four Executives taking responsibility for both personal services and property management, Lead operations over their four properties with square footage totaling 41,393.
Managed Housekeeping staff, Chefs, Groundskeepers and Ranch Staff. Oversaw hiring, payroll, training and job performance.
Executed personal and administrative services to include secure data management, expense reports, purchasing, itinerary management and travel arrangements, vendors, personal shopping and event management.
Created database and processes for property inventory management and emergency inventory for all properties.
Weight Watchers - Vice President Harrisburg, PA, 09/2017 - 01/2019
Created Customer marketing communications, curated E-blasts via Mailchimp & Constant Contact, oversaw marketing calendar, mapped out short- and long-term strategy to build interest and growth.
Responsible for Brand consistency, created and managed all published content (to include digital pylon, images, video and written), distributed materials.
Website |Social Media outreach with 68% response rates, Facebook posts drove consistently increasing engagement (target was 2.3x more), Instagram, LinkedIn, Twitter updates generated 50% more retweets than text-only tweets, Pinterest added relevant images to blog which increased traffic by 48% (target 62.5%).
Key Contributions: Led launch of new startup co-work business space, POS Install, Operations and Customer Accounts for Collections.ls.
M&Ms World - Store Director Guest Service/Sales City, STATE, 08/2014 - 01/2017
220 direct reports, 24 leaders
Director of Sales and Guest Experience for flagship MMs World generating 45 M annually. Exceeded plan three years. Led new store openings for London, and Shanghai remodel in Orlando.
Lead Director for global complaint tracking systems, wrote and launched consumer care protocols, reduced complaint percentages by 25% globally.
Project lead, curriculum design partner & pilot facilitator for Peer Trainers and Visual Merchandising leaders, training led to +3.4% comp increase across 6 Global Stores.
Created global Audience Selling modules results gained a3% lift in Conversion.
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