Results-oriented Account Manager who excels in revealing customer needs and delivering solutions. A driven sales professional successful at expanding network connections and introducing products persuasively. Account Representative who excels at building a loyal customer base to achieve both short and long-term organization sales goals. A dedicated Account Manager well-versed in acquiring and retaining top accounts. Areas of emphasis include territory development, operations management. Talented Account Manager with more than 14 years of account management and sales experience in both the private and public sectors.
Grew customer base from 10 accounts to 200 accounts in 2.5 years
Addressed customer questions and concerns regarding products, prices and availability.Answered customers' questions about products prices, availability, uses and credit terms.Estimated and quoted prices, credit and contract terms, warranties and delivery dates.Delivered exceptional account service to strengthen customer loyalty..
I presented flooring products to dealers that were not available to them from their main distributors. In my travels, I was able to establish a working relationship with 15 accounts.
Established working accounts with necessary vendors. Interviewed and hired sales agents. Managed sales staff and stocking programs and determined what products were needed. Determined the cost and pricing of proposals and bids.Negotiated details of contracts and payments and prepared sales contracts and order forms. I basically took Reformed Products from zero sales to an average of $75,000 a month within the first year.
While at Carpet Express, I researched and constructed a loyal customer base. Before arriving at Carpet Express my sales were largely determined by walk in traffic. Carpet Express depended on repeat customers that bought at a wholesale level. I had to cultivate that type of customer in order to maintain sales expectations. My goal became to receive more phone calls from customers in a day than I made. I was able to achieve that goal before I left.
Sold walk in customers while developing a repeat customer list. When dealing with customers, I handled all aspects of the sale. I would pull the order, place the order on a cutting table if necessary, inspect the order on the cutting table, and finally cut the order to specifications. Help maintain warehouse cleanliness. Help unload deliveries from various vendors.
Sold walk in customers with a professional standard. Never had the highest number of sales, but always had the highest profit margin with the sales I sold for the month. Routinely, I would have highest profit on the sales staff.
Learned how to be a professional flooring sales person. Developed sales theories that I still use today to provide the best service possible for my customers.
Coursework in Forensic Science
Minor in Crime Scene Investigation
Played on the Golf Team
Coursework in Early Childhood Education
Played on the Golf team
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