Teller Supervisor with 20-year background in assistant branch management. Vast knowledge of sales, regulatory requirements and bank operations.
Coach all elements of the 5 Star Customer Experience
Ensure all branch staff follows proper procedures and processes to eliminate/reduce losses
Create action plans to close all identified gaps
Optimize the scheduling of the team, to ensure efficient work arrangements reflects client traffic patterns
Coach all tellers to opportunity spot to enhance referrals
Coach all elements of the GIANT service standards and overall client experience in the branch
Exhibited problem solving skills by taking ownership of client problems at first point of contact
Effectively developed direct reports by providing on going coaching, training and executing on the professional development plan of each team player
Expertise with overall accountability for operational integrity of the branch
Maintained an outstanding internal and external audit score
First point of contact for client problems and issues
Functioned as back-up teller as well as functions as vault teller as needed
Coached tellers through focused activities which developed a high level of employee capability, engagement and productivity
Consistently exceeded my referral goals
Performed personal banker task; including opening accounts and account reviews.
Paying and receiving transactions
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