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teller service representative resume example with 8+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

CAREERSUMMARY Assisting customers with processing transactions, such as deposits, withdrawals, or payments, account discrepancies, and answering questions. Tracking, recording, reporting, and storing information related to transactions, bank supplies, and customers, ensuring all information is accurate and complete. Maintaining and balancing cash drawers and reconciling with zero discrepancies. Accurately following all bank financial and security regulations and procedures. Packaging cash and rolling coins to be stored in drawers or the bank vault. Handling currency, transactions, and confidential information in a responsible, secure manner. CUSTOMER SERVICE 6+ years ensuring highest levels of customer service, accuracy, and resolution Knowing products inside and out so that you can answer questions. 6+ years processing orders, forms, applications, and requests. working with clients 6+ years- maintaining long- term customer relationships, building trust and respect by consistently meeting and exceeding expectations Keeping records of customer interactions, transactions, comments and complaints. SW Dynamic and accomplished Bank Teller with 5 years of experience managing and handling sophisticated needs of high-net- worth clients. Successfully increases wealth by assessing financial goals and risk tolerance, and designing plans with minimal risk. Deepens relationships and retention by providing comprehensive financial guidance while maintaining high standards.

Skills
  • Active Listening Skills
  • Risk Level Determination
  • Reading Comprehension
  • Customer Transactions
  • Customer Service Process Improvement
  • Cancellation Processing
  • Telephone Etiquette
  • Fraud Prevention and Detection
  • Effective Written and Verbal Communication
  • Credit Card Fraud
  • Resource Utilization
  • Accounts Payable and Accounts Receivable
  • Service Quality
  • Detecting Customers
  • Customer Care
  • Call Control
  • Performance Feedback
  • Client Relations Skills
  • Outbound Calls
  • Customer Inquiries
  • Fraud and Anomaly Analysis
  • Customer Satisfaction
  • Account Information Review
  • Microsoft PowerPoint
  • Conflict Documentation
  • Cash Register Operations
  • Information Validation
  • Project Requirements
  • Microsoft Word
  • Past Due Account Management
  • Cost Savings
  • Performance Monitoring
Work History
01/2020 to 02/2021
TELLER SERVICE REPRESENTATIVE Delta Dental Of Colorado Leominster, MA,
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Educated customers on use of banking website and mobile apps.
  • Processed customer transactions promptly, minimizing wait times.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Stocked supplies for customers and personal teller station.
  • Maintained friendly and professional customer interactions.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Executed wire transfers, stop payments and account transfers.
  • Handled various accounting transactions.
  • Received loan and utility payments, sending funds to correct destinations.
  • Calculated fees due, interest and change for customer transactions.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
02/2014 to 01/2020
CUSTOMER SERVICE TEAM LEAD Leominster Credit Union City, STATE,
  • Coached new team members on service techniques and provided scoring through quality assurance program.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Took cash and credit card payments via phone, in person and through email.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
03/2021 to Current
Fraud Specialist US Bank National Association City, State,
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Contacted customers directly to notify of fraudulent activity and minimize impacts.
  • Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
  • Provided exemplary level of customer service to clients and company personnel.
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Investigated cases of insurance and credit card fraud, which involved upwards of $Amount per case.
  • Gathered evidence, which included recorded and written statements, financial documentation and audio materials for examination.
Education
Expected in 2015 to to
HIGHSCHOOL DIPLOMA:
Longview High School - LONGVIEW, TX
GPA:

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Resume Overview

School Attended

  • Longview High School

Job Titles Held:

  • TELLER SERVICE REPRESENTATIVE
  • CUSTOMER SERVICE TEAM LEAD
  • Fraud Specialist

Degrees

  • HIGHSCHOOL DIPLOMA

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