Teller Ii Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude. Smart professional with proficiencies in banking and teller operations. Promoting customer engagement with positive attitude and winning smile. Career background as Teller II with busy banks and financial institutions. Consistently honest with commitment to excellence. Talented Bank Teller adept at processing customer transactions, counting money and maintaining balanced cash drawer with high level of accuracy. Trained in all aspects of opening and closing procedures. Seasoned Bank Teller well-versed in customer care and in achieving sales goals while maintaining high levels of customer satisfaction. Consistently accurate in counts and balances. Experienced Teller II bringing extensive financial and customer service skills set to fast-paced bank. Offers professional attitude and skills in customer service and problem resolution. Known for having "customer first" mentality. Meticulously organized Bank Teller proficient in time management. Offer professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Motivated banking professional possessing strong commitment to quality customer service coupled with superb communication skills. Builds customer loyalty by resolving problems and quickly processing transactions. Over 18 years of progressive experience in retail banking. Versatile Banking professional successful at cross-selling bank products and services. Hardworking and outgoing team member skilled in cash handling processes and management principles. Capable universal banker with outstanding background in customer service, sales and banking. Addresses all questions and concerns with customer satisfaction in mind. Well-versed in handling a high volume of cash on a daily basis in retail bank settings. Knowledgeable about managing financial transactions, preventing fraud and complying with various security acts and regulations. Looking for a new position with room for advancement where sales abilities and a results-oriented nature will be highly valued. Ambitious, career-focused jobseeker, anxious to obtain an entry-level Universal Banker position to help launch career while achieving company goals. Dedicated Banking professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Promoted to Lead Teller based on superior performance.
  • Supervised team of 3-7 staff members.
  • Documented and resolved customer inquiries which led to deepening relationships.
  • Collaborated with team of 7 in the development of sales goals and superior customer service.
  • Achieved passing all internal audits by completing compliance with accuracy and efficiency.
  • Have been through two bank conversions during my banking career.
  • Complex Information Interpretation
  • Discrepancy Resolution
  • Resource Estimation
  • Honest and Ethical
  • Balance Verification and Reconciliation
  • Customer Service-Oriented
  • Cash Supply Orders
  • Attention to Detail
  • Currency Counting Machines
  • Cash Drawer Reconciliation
  • Cashier's Checks
  • Bill Payment Receipt
  • Data Entry
  • Data Security and Validation
  • Signature Verification
  • Information Processing
  • Recordkeeping and Documentation
  • Sorting and Filing
  • Quality Control
  • Verbal and Written Communication
  • Bank Deposits
  • Problem Solving
  • Regulatory Compliance
  • Check Cashing
  • Account Services
  • Process Monitoring
  • Relationship Building
  • Product and Service Sales
  • Task Prioritization
  • Customer Service
  • Transaction Error Identification
  • Payment Processing
  • Account Security
  • Identity Verification
  • Fraud Detection
  • Pleasant and Personable
  • Fee Calculations
  • Night and Safe Deposit Procedures
  • Staff Assistance
  • Armored Car Deposit Verification
  • Exchange Rate Quotes
  • Cash Handling
  • Account Retention
  • Team Leadership
  • Decision Making
  • Vault Monitoring
  • Balance Transfers
  • Reliable and Responsible
  • Analytical Thinking
  • Time Management
  • Currency Exchange
  • Staff Scheduling
  • Team Cooperation
Work History
07/2003 to Current Teller II Usaa | Prosper, TX,
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Reconciled cash drawer and resolved discrepancies.
  • Counted and packaged currency and coins.
  • Trained newly hired tellers, providing extensive mentoring along with positive reinforcement to help employees meet monthly goals and reach objectives.
  • Answered telephone inquiries on banking products, including checking, savings, loans and lines of credit.
  • Provided customer records on demand, including account statements and copies of checks.
  • Trained and coached numerous tellers on banking operations to provide exceptional customer
  • Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals.
  • Assisted tellers in cashing checks by verifying signatures and amounts.
  • Conducted various branch operations tasks such as balancing and replenishing ATM, TCD
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Managed inventory by tracking and ordering bank supplies, equipment and documents.
  • Executed various customer transactions, including deposits, withdrawals and money orders.
  • Performed teller scheduling to achieve appropriate branch coverage for business needs.
  • Managed branch vault by verifying all cash transactions for accuracy.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Motivated tellers to achieve sales and service goals through teamwork and motivation.
  • Received checks for deposits, entered information into database and issued receipts.
  • Turned in excess cash to maintain drawer security.
  • Audited fellow teller currency to contribute to dual-control procedures.
  • Sold and cross-sold bank products to new and existing customers.
  • Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
  • Assisted customers with compromised debit cards and issued new credentials.
  • Organized, stocked and maintained teller window area.
  • Removed mutilated currency from circulation.
  • Pleasantly greeted all patrons and asked effective questions to better assess client needs.
  • Placed orders for customer checks and verified starting numbers.
  • Stocked supplies for customers and personal teller station.
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
  • Educated customers on use of banking website and mobile apps.
03/1996 to 01/2003 Front End Manager Hand & Stone | Souderton, PA,
  • Maintained strong customer relations and effective customer service standards.
  • Oversaw cash flow of store, including cashier operations, bookkeeping and security.
  • Evaluated employee performance and made recommendations for improvements.
  • Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
  • Motivated employees to perform at peak productivity with morale-boosting programs.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Recorded financial transactions and performed account reconciliations.
  • Coached employees through day-to-day work and complex problems.
  • Worked with security staff and law enforcement on shoplifting and vandalism response.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed and implemented robust training and mentoring strategies.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Maintained transaction security by verifying payment cards against identification.
  • Completed stockroom tasks by leading stock team, receiving and unpacking merchandise and placing all products out on sales floor.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Strategically scheduled 50-60 team members to maintain optimal staffing at all times.
  • Prepared weekly employee work schedules for team members.
07/1989 to 02/1996 Cash Management Representative Handy Andys Home Improvement | City, STATE,
  • Coached employees through day-to-day work and complex problems.
  • Assisted Store Managers with interviewing potential employees by asking appropriate questions and providing feedback after interviews.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Interpreted management directives to define and document administrative staff processes.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Monitored front areas so that any questions could be responded to quickly and effectively.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to Store Manager.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
Expected in 06/1989 High School Diploma | Roosevelt High School Chicago IL, Chicago IL, GPA:

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Resume Overview

School Attended
  • Roosevelt High School Chicago IL
Job Titles Held:
  • Teller II
  • Front End Manager
  • Cash Management Representative
  • High School Diploma