Highly personable Customer Service Professional with over ten years of experience in front desk, cash-handling and call-center operations.
*Talent for identifying customer needs.
*Demonstrated ability to gain customer trust.
*Developed the ability to work in a fast-paced atmosphere.
*Ability to follow instructions well and make decisions with no supervision.
*Effectively developed excellent telephone communication skills.
*Expertise in resolving escalated customer service issues.
Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).
Excellent Customer Service and Communication Skills
Ability to work well with others
10-key and excellent typing skills (30wpm)
Knowledgeable of general office procedures
01/2015 to 08/2017
TellerBank of North Georgia － Sandy Springs, GA
Duties include processing customer transactions, solving customer problems, handle consignments items, expansion of relationships, and handling large sums of money.
01/2013 to 01/2014
Customer Service Specialist/Order Processing AgentVesta － Alpharetta, GA
Duties include but not limited answering inbound calls for Boost Mobile customers,.
Assisted customers with payments and credits.
Ensure to provide excellent customer service through phone, e-mail, chat, etc.
in timely and accurate manner.
Serve as liaison between customer support team, management and customer to improve customer service and business productivity.
Analyze customer complaints and provide appropriate corrective actions.
Assist directly or route customers to the appropriate personnel for assistance.
Ensure customer satisfaction by meeting customer needs in courteous and timely manner.
Track, follow-up and resolve customer's outstanding issues in a timely fashion.
Develop customer service programs in order to provide outstanding service.
Prepare documentation and reports on routine customer correspondence for future reference purpose.
Assist in training peers on improving customer support service.
Develop and maintain in-depth product knowledge.
Conduct customer surveys about the company's service so as to obtain feedback.
Communicate customer feedback to technical and marketing teams in order to develop processes for better serving customers.
Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends.
01/2011 to 01/2013
Cashier/WaitressRyan's － Augusta, GA
Daily duties include but were not limited to being responsible for taking payments in the form of cash, or credit card from patrons in exchange for food and services.
Provides change, balances drawer, and processes card transactions as well serve orders to customers and etc.
01/2002 to 01/2006
Front Desk ClerkJackson Inn & Suites, North － Jackson, MS
Duties included but were not limited to greet guests and patrons as they arrive Ask if guests have a prior booking.
Manage the registration process.
Ask for identification and ensure that the provided credentials are accurate.
Handle guest check-ins and check-outs appropriately.
Operate hotel switchboard, take calls and provide information and transfer calls.
Manage accurate accounting of all rooms.
Provide guests with room keys and call for bellboys.
Take reservations over the telephone, through emails and in person.
Answer queries regarding the hotel's services, charges, dining facilities, sports facilities and travel directions.
Refer guests to appropriate departments to resolve complaints or provide suggestions.
Compute bills and take payments.
Provide guests with directions around the hotel.
Contact housekeeping and maintenance departments when a problem is reported.
Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them.
Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift.
Education and Training
High School DiplomaBatesville Job Corp
10-key, accounting, Ask, Balance, Call Center, Cash Handling, Clerical, Communication Skills, credit, customer satisfaction, Excellent Customer Service, Customer Service, customer support, documentation, Editing, e-mail, fashion, Filing, general office, marketing, Microsoft Access, Microsoft Excel, exchange, money, Microsoft Office, Microsoft Word, next, personnel, processes, Receptionist, Retail Sales, surveys, switchboard, telephone, phone, typing skills