Experienced Sales/Customer service manager with excellent client and project management skills.
Strong ability to communicate effectively, Maintained friendly and professional customer
interactions.Highly enthusiastic customer service professional with 7 years client interface
experience,Energetic and reliable Customer Service Representative motivated to maintain customer
satisfaction and contribute to any company success.
TellerSep 2017 to Current Wells Fargo － Deming, NM
Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits, selling cashier's checks.
Examined checks for identification and endorsement.
Maintained confidentiality of bank records and client information.
Delivered prompt, accurate and excellent customer service.
Proposed customer for new accounts including checking, savings, lines of credit and loans when beneficial to client.
Quick currency handling and counting.
Complies with bank operations and security procedures by participating in all dual-control functions.
Income Support Division FAA1Jan 2017 to Sep 2017 State of New Mexico － Las Cruces, NM
customer service, making sure when a client leaves office they understand all information explained to them.
Entering data base into system, quick typing.
Conducting face to face interviews or Phone interviews for assistance.
Store ManagerMay 2012 to Jan 2017 Verizon Wireless － Deming, NM
Verizon Wireless Deming, NM
Developed a strong knowledgeable team
Daily enter database into system
Shared product knowledge with customers and reps while making
personal recommendations, Maintained friendly and professional
customer interactions, Informed customers about sales and promotions in
a friendly and engaging manner.
Managed wide variety of customer service and administrative tasks to
resolve customer issues quickly and efficiently.
Trained new employees on company customer service policies and
service level standards, Received and processed cash and credit
payments for in-store purchases.
Opened and closed the store, including counting cash, opening and
closing cash registers and creating staff assignments, Placed special
merchandise orders for customers, Demonstrated that customers come first
by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to
Monitored multiple databases to keep track of all company inventory.
Worked under strict deadlines and responded to service requests and
Interviewed, hired and trained new quality customer service sales
Addressed negative customer feedback immediately.
Effectively communicated with team members to maintain clearly defined