Teller Customer Service Representative Resume Example
Seasoned teller professional with supervisor experience offering extensive multi-faceted banking skills, strong clerical abilities and impeccable customer service relations. With banking industry knowledge, solid experience, heavy concentration in customer-satisfaction alongside great problem solving capacity, tremendous job performance is consistently produced. Extremely dependable team member eagerly adjusts to change, boasts positive attitude, possesses strong ability to follow instructions, works diligently and relentlessly seeks to exceed expectations. Proficient in multi-tasking and performing required tasks by expected deadlines.
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* Establishment of Loyal Customers & Lifelong relationships
* Acquired numerous areas of banking knowledge & experience
* Encouraged & poured into many coworkers who call me friend today
* Earned the respect & appreciation from those over me in authority
Performed multi-faceted banking, clerical, & administrative tasks as a customer service & teller representative for Clayton Branch. Responsible for maintaining weekly database for incoming & outgoing work from corporate office & creating monthly spreadsheets for shared branches. Other duties consisted of answering incoming calls, account origination, preparing required documentation, preserving professional workspace, & assisting Credit Union members with needs. Immediately earned respect trust for diligence, performance, & positive attitude.
Highlights:
- Prepared packages to welcome new members & businesses
- Established strong relationships to gain member loyalty & easily achieved continued business
- Prospected daily for referrals & solicited membership through members' employers to build bank clientele
- Attended business expositions & represented IFCU professionally & enthusiastically to promote services
- Top achiever in daily volume of customer transactions
- Maintained and balanced drawer daily for all transactions
- Served as back-up vault teller, assisted with ATM balances & completed supervisor's paperwork in her absence
- Entered records on daily basis into system database & manually logged details in specific books; disbursed filed records to respected departments
Responsible for all operations of small branch as Supervisor. Job description included tasks such as: teller duties, delegation & management, account origination, customer service, data reports, past loan processing at main branch, etc. What an a great and sharpening experience to grow & move up within the company.
Highlights:
- Served as sole supervisor over all operations of branch
- Trained employees on duties, policies, & transaction facilitation
- Managed vault & balancing of monies
- Pulled credit reports & opened/closed accounts for customers
- Facilitated client referrals & assisted new customers in initial steps
- Produced customer satisfaction even in difficult situations
- Completed all detailed branch reports & sent to appropriate parties
- Earned excellent marks on performance reviews with citations for excellence in areas including: work volume, accuracy & quality, ability to learn & master new concepts, positive work ethic, & commitment to providing unsurpassed customer service
Completed basic teller duties as "rookie" in the banking industry, including customer service & transactions, balancing & basic data entry. Maintained superior track record in customer service & money handling while exhibiting eagerness to learn & grow in the banking industry. Well liked by co-workers & leadership, thus growing tremendously as customer service specialist, teller, & administrative professional .
Highlights:
- Ran teller lobby & drive-thru window with heavy transactions
- Logged transaction data & followed necessary protocol
- Responsible for daily maintenance and balancing of money drawer
- Acted as back-up vault teller to the head teller
- Assisted fellow employees in finding balancing errors
- Answered calls and helped customers with their banking needs
- Worked customer referrals
Completed 40-60 classes through Clayton IFCU Branch from Regional ICUA in Elkhart, IN to obtain Bachelor's degree in credit unions.
Microsoft Excel
Principals of Banking
- Careful Money Handling
- Weekly & Monthly Customer Referral Goal Acquisition
- Extremely High Customer Loyalty Retention
- Consistent ATM Balancing & Teller Drawer Balancing
- Loan Package Assembly & Processing
- Successful Vault Operation
- Excellent Customer Service skills
- Facilitation of customer referrals to appropriate banking services
- Heavy Account & CD Origination
- Facilitation of incoming & outgoing of federal reserve shipments
- Knowledge of Internal Banking Systems
- Able to calmly address unhappy customers to achieve satisfaction
- Seasoned Problem Solving Skills
- Willingness to be a team player
- Pleasant & Effective communication skills
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Resume Overview
School Attended
- ICUA
- Johnston Community College
- North Lenoir Senior High School
Job Titles Held:
- Teller Customer Service Representative
- Branch Supervisor
- Teller
Degrees
- Bachelors Degree : Credit Unions 2008
Course Completion Certificate : Computers
Course Completion Certificate : Banking
High School Diploma
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