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Teller Coordinator II Resume Example

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TELLER COORDINATOR II
  • linkedin.com/in/bryan-torres-sanchez-ba8221bb
Professional Summary

Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies.

Skills
  • Teamwork/collaboration
  • Business growth and retention
  • Bilingual (Spanish/ English)
  • Relationship building and management
  • Team Development
  • Sales Goals and management
  • Consumer banking
Work History
Retail Store Manager, 08/2020 to Current
CVS Health – Daytona Beach, FL
  • Lead and supervised store colleagues
  • Merchandising and presentation
  • Loss prevention
  • Human Resources
  • Financial reporting and administration
Teller Coordinator II (ABM), 09/2019 to 08/2020
SunTrust Bank Now Truist – Orlando, Florida
  • Recognized potential sales opportunities to cross-sell appropriate products and services to clients and make qualified referrals
  • Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution
  • Trained and coached over 10 tellers on banking operations to provide exceptional customer service
  • Ensured compliance with all internal controls and federal regulations
  • Conducted various branch operations tasks such as balancing and replenishing ATM, TA and shipment processing
  • Performed branch scheduling to ensure appropriate branch coverage to meet client needs
  • Identified talented potential employees through active recruiting and in-depth interview process
  • Regularly exceeded sales and referral goals set by Teller Coordinator role, by using cross-selling techniques, teamwork and active listening in all professional interactions
  • AML, BSA, SAR, MIL knowledge
  • Performed account openings and maintenance
Teller Coordinator I, 03/2018 to 09/2019
SunTrust Bank – Orlando, Florida
Night Shift Leader, 07/2017 to 04/2018
Amscot Financial Inc. – Orlando, Florida
  • Work under no supervision
  • Performed daily audit
Assistant Leader, 04/2017 to 07/2017
Amscot Financial Inc. – Orlando, Florida
  • Collection Calls
Education
Associate of Arts: Psychology, 2015
University of Puerto Rico - Mayaguez - Mayaguez, PR
Accomplishments
  • Supervised and led the deployment of Enterprise Teller at SunTrust Bank Pine Hills branch
  • Supervised and ensured compliance for legal day one of the merger of equals
  • 2018, 2019 & 2020 Passed quality audits
  • Recipient of 2019 First Quarter Branch Client Experience award
  • North Orange Seminole Teller Coordinator Leadership member
Certifications
  • Notary Public
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Resume Overview

Companies Worked For:

  • CVS Health
  • SunTrust Bank Now Truist
  • SunTrust Bank
  • Amscot Financial Inc.

School Attended

  • University of Puerto Rico - Mayaguez

Job Titles Held:

  • Retail Store Manager
  • Teller Coordinator II (ABM)
  • Teller Coordinator I
  • Night Shift Leader
  • Assistant Leader

Degrees

  • Associate of Arts : Psychology , 2015

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