Teller Resume Example Wells Fargo

TELLER

Summary

Financial services professional proficient in checking, savings and investment fund accounts and transactions. Assist customers set up new services, move funds and meet any banking need. Excellent verbal and written communication skills combined with open and upbeat nature.

Skills

Debt and credit management
Excellent communication skills
Strong sense of banking ethics

Safe and vault operation
Multilingual in Portuguese, Spanish and English.

Experience

Teller / Wells Fargo - Tampa, FL03/2019 - 01/2020

Processed sales referrals and promoted bank services and products, resulting in branch sales increase.
Processed cash withdrawals per accurately and efficiently.
Counted as much as $500.000,00 in daily funds with manual and machine-assisted methods.
Balanced daily cash deposits and vault inventory with zero error rate.
Verified amounts and integrity of every check or funds transfer.
Managed customer referrals to help financial services team members capitalize on sales changes.
Met or exceeded sales goals by promoting bank products and services in every interaction.
Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Promoted facility security by monitoring customer behaviors and following established protocols to protect individuals and assets.
Maintained optimal financial controls by securing funds and making accurate transactions.
Completed comprehensive tasks by implementing customer service initiatives, audit and restock ATMs and keep records on accounts.
Helped customers open and close accounts, apply for loans and make sound financial decisions.
Processed cash withdrawals.
Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
Delivered prompt, accurate and excellent customer service.
Examined checks for identification and endorsement.
Directed specific questions to appropriate branch personnel.
Recommended additional products, services and benefits for customers.
Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
Maintained confidentiality of bank records and client information.
Reported daily averages and shortages to operations department.
Established new customer accounts including checking, savings, lines of credit and loans.
Supplied tellers with coin and currency as needed.
Managed opening and closing times for the main branch.

Sales Associate / Zara - Tampa, FL08/2018 - 03/2019

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Kept apprised of emerging trends and provided informative customer service to assist in product selection.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Collaborated with fellow sales team members to achieve group targets, frequently exceeding quotas.
Offered product and service consultations and employed upselling techniques.
Sold various products by explaining unique features and educating customers on proper application.
Assisted customers by finding needed items and checking inventory for items at other locations.
Prepared cash deposits with zero discrepancies.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Educated customers on product and service offerings.
Used register system to ring up customer purchases, process payments and issue receipts.
Stayed up to date on store promotions, payment policies and security practices.
Recommended merchandise to customers based on needs and preferences.

Associate Cashier / Queztal Cafe - San Francisco, CA10/2017 - 03/2018

Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Trained new team members in cash register operation, stock procedures and customer service.
Worked closely with front-end staff to assist customers.
Counted product stock to maintain inventory records.
Answered phone calls to assist customers with questions and orders.
Scanned items quickly to keep lines moving and reduce overall wait time.
Resolved issues regarding customer complaints and escalated worsening concerns for remediation.
Filled beverages and delivered food to customers.
Processed customer payments quickly and returned exact change and receipts.
Welcomed customers, offering assistance to help find necessary store items.
Distributed new merchandise efficiently to different departments.
Maintained high productivity by efficiently processing cash, credit and debit payments for customers.
Properly verified customer identification for alcohol or tobacco purchases.

Sales Associate / Sausalito accessories - San Francisco, CA07/2016 - 11/2017

Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Coached team members on security risks and loss prevention to aid in mitigating store theft.
Helped customers by responding to inquiries and locating products.
Recommended optimal merchandise based on customer needs and desires.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Prepared cash deposits with zero discrepancies.

Education and Training

Domingos Jose Martins - Brazil2013High School Diploma

Resume Overview

Companies Worked For:

Wells Fargo
Zara
Queztal Cafe
Sausalito accessories

School Attended

Domingos Jose Martins

Job Titles Held:

Teller
Sales Associate
Associate Cashier

Degrees

Domingos Jose Martins - Brazil 2013 High School Diploma

Teller Resume Example

Resume Score: 80%

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