LiveCareer-Resume

teller resume example with 15+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Assisting members by phone
  • Complete transfers of funds to/from accounts
  • Assist with online banking
  • Research system for Ach payments or drafts
  • Verify debit transactions of suspected fraud
  • Cancel debit cards for fraudulent activity
  • Create, print and mail debit cards
  • Completing daily/weekly/monthly reports
  • Processing corrections and returns
  • Review merchant capture
  • Review mobile/atm deposits
  • Contact merchants about pending deposits
  • Troubleshoot any issues with merchant capture and mobile/atm deposits
Experience
05/2016 to Current Teller Department Of Veterans Affairs | Montrose, NY,
  • Processes cash and check deposits
  • Prepares cashier’s checks and money orders
  • Completes weekly and quarterly reports
  • Customer service in an office setting
  • Completes supply orders for teller line
  • Scans documents and processes document through merchant services – branch capture
  • Count and balance till and vault as well as processing vault tickets
  • Perform duties for opening and closing the bank
  • Completes miscellaneous office work
  • Reviews Merchant capture, Mobile/ATM deposits
  • Process returns and corrections
  • Contact Merchants about pending deposits
  • Update limits for mobile deposit and merchant capture
  • Troubleshoot any issues with Merchants and members
06/16/16 to Current Customer Service Representative Leidos Holdings Inc. | Richardson, TX,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
07/2007 to 05/2016 Manager Jbs Usa | Moorefield, WV,
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems
  • Evaluate employees' job performance and conformance to regulations
  • Implement corporate policies, procedures, and service standards
  • Interpret and communicate work procedures and company policies to staff
  • Recruit, interview, and select new employees and develop and supervise staff
  • Review records pertaining to activities such as production and payroll
  • Supervise the work of employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors and problems.
to Fuel Desk- Customer Service Rep Pilot Travelecenters, LLC | City, STATE,
  • Operate fuel desk to include: Transflo, CAT scales and fax machines
  • Called companies for authorizations for cards, checks and cash advances
  • Troubleshooting and directing customers to appropriate areas of travel center
  • Designated trainer for all new employees for fuel desk
  • Kept inventory of electronics and other merchandise on the sales floor and storage rooms.
Education and Training
Expected in 01/2016 to to Diploma | Medical Billing and Coding , , GPA:
Completed an intensive, accredited training program which included: Analyze and code surgical procedures and diagnosis using ICD-9-CM and CPT codes. Collaborate across collection/billing departments to ensure billing related issues are resolved. Maintenance of medical charts and electronic medical records (EMR/EHR) systems. Verify insurance eligibility, and submit claims to various insurance companies electronically.
Expected in 01/1998 to to Associate of Business Administration | Information Technology South Georgia Technical College, Cordele, GA, GPA:
  • Honor Roll
  • Additional Coursework in Transcription
  • 3.0 GPA
  • Interoffice skills
  • Excel/Word
  • Multitasking
Expected in to to Medical Billing and Coding | Ultimate Medical Academy, , GPA:
Expected in to to Pursuing National CPC-A Certification | , , GPA:
Activities and Honors
Customer service oriented and performance driven professional, possessing a strong understanding of the importance of accurate claims processing. Pays close attention to detail for accurate and compliant documentation and maintains and ensures patient privacy and confidentiality. Possesses sound decision-making ability; proficient in proofreading and editing. Strong written, verbal, and interpersonal skills for effective communication and documentation.

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Resume Overview

School Attended

  • South Georgia Technical College
  • Ultimate Medical Academy

Job Titles Held:

  • Teller
  • Customer Service Representative
  • Manager
  • Fuel Desk- Customer Service Rep

Degrees

  • Diploma
  • Associate of Business Administration
  • Medical Billing and Coding
  • Pursuing National CPC-A Certification

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