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teller resume example with 7+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Bank Teller experienced in fast-paced financial environments. Focused on maintaining levels of accuracy and efficiency, as well as achieving branch goals.

Organized and hardworking Teller with 3 years and 11 months of cash handling and customer service experience. Honest, Energetic and Friendly. Experience in fast-paced environments.

Committed to assisting customers with questions and resolving issues.

Bilingual.

Skills
  • Cash drawer balancing
  • ID verification
  • Credit and cash transactions
  • Merchandise restocking
  • Customer greeting
  • Safe and vault operation
  • Bilingual in Spanish/English
  • Currency and coin counter
  • Reliable
  • Friendly
  • Flexible
  • Organized
  • Team player
  • Approachable
  • Exceptional customer service
Experience
10/2021 to Current
Teller Plainscapital Martinsburg, WV,
  • Maintained confidentiality of bank records and client information.
  • Trained employees on cash drawer operation.
  • Directed specific questions to appropriate branch personnel.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Kept teller window areas clean, organized and fully stocked.
  • Reconciled cash and checks against computer records at end of shift.
  • Responded and assisted customers with account inquiries and updates.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Entered transactions into computer and issued customer receipts.
  • Explained bank services, financial products and applicable fees to customers.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Greeted and assisted customers with professional, knowledgeable support for diverse banking needs.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Handled daily team scheduling and properly staffed shifts.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
07/2020 to Current
Teller Plainscapital Mesa, AZ,
  • Maintained confidentiality of bank records and client information.
  • Directed specific questions to appropriate branch personnel.
  • Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
  • Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
  • Performed basic administrative tasks regarding banking products, including handling phone calls, inquiries and emails.
  • Assisted customers by phone and in person by answering banking questions and recommending solutions.
  • Kept teller window areas clean, organized and fully stocked.
  • Responded and assisted customers with account inquiries and updates.
  • Balanced bank's vault of daily cash for withdrawals and deposits.
  • Explained bank services, financial products and applicable fees to customers.
  • Welcomed customers and offered pleasant service during entire transaction.
  • Took on additional shifts during busy periods to minimize staffing shortages.
  • Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
  • Performed banking transactions for customers, including cash transactions, deposits, withdrawals and issuing cashier's checks.
01/2016 to 11/2019
Teller Plainscapital Methuen, MA,
  • Balanced daily cash drawer and vault with zero error rate.
  • Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
  • Adhered to regulatory and company security and audit procedures.
  • Maintained confidentiality of bank records and client information.
  • Delivered prompt, accurate and excellent customer service.
  • Examined checks for identification and endorsement.
  • Served approximately 20 customers each shift, remaining composed and professional even in high-stress situations.
  • Directed specific questions to appropriate branch personnel.
  • Managed opening and closing times for the main branch.
  • Maintained accurate teller drawer using calculator and also counting by hand and balancing as often as I can to handle all customer bank transactions.
  • Offered to take on additional shifts during holidays and other busy periods to alleviate staffing shortages.
  • Supplied tellers with coin and currency as needed.
  • Balanced daily cash and bank vault with zero error rate.
  • Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
  • Helped customers close accounts.
  • Counted as much as $15,000.00 in daily funds on my drawer and $160,000.00 in Vault with manual and machine-assisted methods.
  • Liaised between bank branches regarding best practices and operations.
  • Restock ATM by adding money every week and balancing it.
01/2014 to 12/2015
Cashier El Pollo Loco Holdings Fontana, CA,
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Helped customers find specific products, answering questions and offering advice.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Processed customer payments quickly and returned exact change and receipts.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Maximized customer satisfaction by providing assistance with purchases, locating items.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed returned items in accordance with store policy.
01/2013 to 12/2014
Cashier El Pollo Loco Holdings Fredericktown, OH,
  • Resolved issues regarding customer complaints and escalated worsening concerns to Manager for remediation.
  • Helped customers find specific products, answering questions and offering advice.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Processed customer payments quickly and returned exact change and receipts.
  • Processed returned items in accordance with store policy.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
Education and Training
Expected in 06/2000 to to
High School Diploma:
Mountain View High School - El Monte, CA
GPA:

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Resume Overview

School Attended

  • Mountain View High School

Job Titles Held:

  • Teller
  • Teller
  • Teller
  • Cashier
  • Cashier

Degrees

  • High School Diploma

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