Answered and quickly redirected up to 50 calls per 8hr shift at a minimum.
Answered and managed incoming and outgoing calls while recording accurate messages.
Excellent Customer Service
Professional Phone Etiquette
Processed payments and made payment arrangements as necessary
Set up accounts and closed accounts as requested, arranged appointments
Answer any and all questions, resolve members' problems, help with account statements, and refer members' to the proper department for issues that cannot be resolved by teller.
Assist members' in setting up new accounts, provide general financial information and cross-sell products and services.
Accept loan payment, process checking and savings account withdrawals.
Excellent customer service skills, attentiveness, information retention, tact and diplomacy in dealing with both members and employees.
Competence with computers, telephone, 10 key calculator, and other office machinery.
Open and close checking and savings account.
At members request transferred funds within members' account, cut checks and mailed to member at members' request or if needed.
Professional phone etiquette.
Issue receipts, refunds, credits or change due to customer.
Count money in register at the end of shift to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishment.
Maintain clean and orderly checkout areas.
Clean restrooms using germicidal cleanser, which includes toilets, sinks, handle bars, mirrors, swept and mopped floors, empty trash receptacles.
Used floor scrubber machine at the end of the night to clean floor and spills.
Used power jack machine to move heavy loads of merchandise.
Utilized trash compactor to crush boxes.
Clean rooms, hallways, lounges, lobbies, corridors, and other work areas so that health standards are meet.
Vacuum vacant rooms, dusted and polish furniture, equipment, light bulbs, and or draperies using a duster, vacuum, and/or shampooers.
Used germicidal cleanser to clean toilets, sinks, counters, tubs, swept and mopped bathroom floors, windex to clean the mirrors, wiped walls and windows, made beds.
Empty trash, empty and clean ashtrays, transport to final disposal areas.
Carry linens, towels, toiletry items and cleansing supplies and equipment using wheeled cart.
Replenish supplies such as drinking glasses, linen, writing supplies, and bathroom items.
Prepare rooms for meetings, and arrange decorations, media equipment, and furniture for social or business functions.
Answer phone in a timely and professional manner.
Documented all information about the accident/damage that the caller provided.
Transferred calls to the assigned adjuster, their voicemail if adjuster was not available.
Create accounts with new clients', advised clients on the insurance policies that best suited their needs.
Prepared and filed documents, maintain client records and prepare reports.
Issued quotes, explained various insurance policies, analyze clients current insurance policies and suggest additions or other changes.
Customize insurance program to suit individual clients, handle policy renewals, maintain electronics and paper records.
Accept payment such as credit, debit or electronic checks over the telephone, set up payment arrangements when necessary or in some cases if requested because of a hardship.
Utilized computer, fax machine, copy machine, file cabinets, and mailed necessary/requested documents to clients.
Stay abreast of the different regulation/rules for different states.
Companies Worked For:
Job Titles Held:
Where can I find a Alorica Customer Service Agent resume example in Candor, New York ?
This is an actual resume example of a Customer Service Agent who works in the Office Assistants Industry. LiveCareer has 151594 Office Assistants resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.
© 2019, Bold Limited. All rights reserved.