Resourceful customer service & inside sales person who consistently meets and exceeds productivity goals. Customer-focused representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Delivers numbers while remaining committed to addressing customer concerns with speed and accuracy. Consistently maintains a high level of professionalism, patience and efficiency in high call volume environments. Superior computer skills and telephone etiquette.
Consistently set the bar for the company pay scale.
Became the call centers company trainer, team leader, closer and verifier.
Provided accurate and appropriate information in response to customer inquiries. Demonstrated mastery of customer service using a call script within specified time frames. Collected customer feedback and made changes to exceed customer satisfaction and ensure loyal and happy customers. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.
Assisted with the development of the call center's operations, quality and training processes. Provided company training for new employees. Trained staff on how to improve customer interactions. Team leader for 8 employees, ensuring they followed protocol and provided steady accurate service day after day. Developed process improvements to enhance efficiency and effectiveness of inter-department call center operations.Led a team of customer service representatives to increase service center profitability.
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