Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Highly skilled in consistently meeting and exceeding productivity goals. Committed to addressing customer concerns with speed, accuracy and professionalism. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Exceeded corporate target for customer satisfaction for nine months in a row.
Managed large call flow with up to 100 calls in queue.
Demonstrated mastery of customer service call script within specified time frames. Fielded an average of125 customer service calls per day. Recommended and helped customers select merchandise based on their needs.Exchanged returned merchandise for customers quickly and efficiently.Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.
Cold calling residential homes to set appointments for our sales staff to do their in home sales presentation. Provided accurate and appropriate information in response to customer inquiries.Made reasonable procedure exceptions to accommodate unusual customer requests.Maintained up-to-date records at all times. Trained new heirs on call script
Created and implemented a developmentally appropriate curriculum.Read stories to the children and taught them painting, drawing and crafts.Employed a variety of materials for children to explore and manipulate in learning activities and imaginative play.Carefully monitored children's play activities.Offered detailed daily reports that outlined each child's activities.Maintained daily records of activities, behaviors, meals and naps.Carefully identified warning signs of emotional and developmental problems in children.Routinely picked children up from school and activities.Escorted children on outings and trips to local parks and zoos. Upheld all CPR and Maryland regulated certifications. Completed daily paperwork for agencies such as Child Protection Services and Resource and Referral Centers.
Confirmed that appropriate changes were made to resolve customers' problems.Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction.Informed customers about sales and promotions in a friendly and engaging manner.Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
Scheduling medical appointments for active duty military families dependents and retired personal of the armed forces. Developed highly empathetic client relationships and earned reputation for exceeding appointment setting goals.Collected customer feedback and made process changes to exceed customer satisfaction goals.Provided accurate and appropriate information in response to customer inquiries.Built customer loyalty by placing follow-up calls for customers who reported product issues.Properly directed inbound calls in phone queues to improve call flow.
Minor in English
Training in Call Center Technology
Coursework in Communications and Psychology
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