Telemarketing/ Direct Sales
Sep 2014 -
Current
Warrantech Direct/Amtrust Financial
Bedford,
Texas
Identifies prospects by reading telephone and zip code prepared listings Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations Completes orders by recording names, addresses, and purchases; referring orders for filling Secures information by completing data base backups Maintains safe and clean working environment by complying with procedures, rules and regulations Maintains operations by following policies and procedures; reporting needed changes Contributes to team effort by accomplishing related results as needed
Customer Service/Project Management
Jan 2014 -
Sep 2014
Legacy Innovations
Euless,
Texas
Manage 5 to 8 projects Sale advertisement with minimum $1,000.00 per day Retrieve demographics from customers Set up graphics for advertisement Conference with floor manager and verifier to ensure quality Outbound cold calling business to business Speak directly to business owners Projects ranging from west, mountain, central and east time zones Complete each project in a timely manner
Health Outreach Specialist
Jul 2010 -
Jun 2013
WellPoint/Kelly Services
Denver,
Colorado
Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; enrollment questions or concerns by phone or mail Responsible for all billing and delinquency processes for assigned groups Ensures accuracy and timeliness of the membership and billing function Maintains enrollment database, and orders identification Cards Determines eligibility and applies contract language for each case assigned Maintains and reconciles premium bill, self-bill and individual billed accounts Notify clients of premium discrepancies Medical terminology Assists patients in completion of program applications and other paperwork Ensures that all program applications submitted are complete with supporting documentation needed to make an eligibility determination Provides support to Eligibility and Enrollment screeners as patient volumes demand.
Office Assistant-Clerical Specialist
Jun 2009 -
Jul 2010
Community College of Aurora
Aurora,
Colorado
Create files with attention to details and time management. Operate office equipment including personal computer, photocopier, network printer, scan-pal, Microsoft Word, Excel, and Outlook programs Updated staff attendance and vacation time Managed inner and outer office mail distribution Provided information for insurance, collect and maintain confidential information Performed background checks and related tasks as assigned Provided information for insurance, collect and maintain confidential information Receives, review, process and conduct timely follow-up on insurance enrollment
Quality Assurance Representative
Jun 2007 -
Sep 2009
ADT Securities Service
Aurora,
Colorado
Ensured service level agreement achieved and client expectation met Reports completed for issues with installments of equipment Follow-up with clients to ensure complete satisfaction Educated clients of billing information and maintain database Bill and notify clients of completion of installation of security equipment Primary support contact for client escalations Coordinate conference with client and installment team in order to ensure proper installation nationwide
Triage Coordinator
Jul 2005 -
Aug 2006
Statline LLC
Greenwood Village,
Colorado
Record date, time and cause of death of patients Medically screen patients for potential Eye, Tissue, and Organ donation Document medical information clearly and accurately Check Donor Registry Organized, processed and complete confidential documents Relay and coordinate information to the appropriate agency in a timely manner Receives, review, process and conduct timely follow-up on the potential for eligibilitity
Diploma:
Administrative Medical Assistant
2005
Parks College
Aurora,
Co
Parks College Aurora, Co. Medical Administration Assistant, 2005, Graduated
Associate of Applied Science:
Business Management
Community College of Aurora
Aurora,
Co
Community College of Aurora Aurora, Co. 01/2008-06/2010 Associate of Applied Science/Business Management (AAS Degree)
BS:
Business Management
Columbia College of Aurora
Aurora,
Co
Columbia College of Aurora Aurora, Co. 08/2010-Currently studying online classes to complete Business Management (BS Degree) References-References are available upon request
