Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Managed call flow with up to 60calls in queue per minute.
Scheduling appointments with prospective members with the director.
Scanning and posting all patient records into newly implemented Electronic Medical Records System.
Demonstrated mastery of customer service call script within specified timeframes.Maintained up-to-date records at all times.Developed effective relationships with all call center departments through clear communication.
Contacting prospective students to schedule appointments with Admissions Representatives.
Clinical and Administrative assistance to five physicians within an Internal Medicine Practice
Personal care to elderly and ill clients in private residences/private assisted living facilities.
Member of SEA Club
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