Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Managed call flow with up to [
Demonstrated mastery of customer service call script within specified timeframes.Developed effective relationships with all call center departments through clear communication.Trained staff on how to improve customer interactions.Properly directed inbound calls in phone queues to improve call flow.Led a team of customer service representatives to increase service center profitability.
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