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Telemarketer Resume Example

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Jackie
DeJesus
Professional Summary

Experienced Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Friendly and positive operator with successful career in call center settings. Proven success processing high volume of calls and maintaining efficiency in fast-paced environments. Dedicated to resolving customer issues quickly and thoroughly for excellent service.

Skills
  • Outbound and inbound calls
  • Product and service knowledge
  • Scripted Calls
  • Effective Prospecting
  • Strategic Decision-Making
  • Prospecting Skills
  • Appointment Scheduling
  • Appointment Setting
  • Complaint resolution
  • Account management
  • Training
  • Cold Calling
  • Time Management
  • Organization
  • Networking
  • Communication
  • Problem Solving
  • Microsoft
Education
Hillsborough Community CollegeTampa, FLExpected in 05/2021Associate of Science: Criminal Justice
Jefferson High School Tampa, FL05/2018High School Diploma

Member of the following clubs and organizations...

  • JROTC- Captain of Public Relations team / Kitty Hawk
  • AVID- Club President
  • Anti-Bullying- Vice President
  • Jefferson High School Leaders
  • Human Rights
  • National English Honors Society
  • National Honors Society
  • Best Buddies

I graduated with honors (4.0 GPA) and I received 3 scholarships awarding me the amount of $3,050.

I was also awarded the Sons of the American Revolution award for leadership, soldierly bearing, and excellence during my senior year of JROTC.

Work History
AND SERVICES- Telemarketer
Tampa, FL12/2020 - Current
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Promoted increased sales through outgoing calls demonstrating excellent product knowledge.
  • Set appointments with salespeople and potential customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Established and maintained client rapport by utilizing quality customer service.
  • Handled complaints and questions, and re-directed calls to other team members as appropriate.
  • Answered phone calls and answered questions from potential customers.
  • Generated 13 leads over course of 8 hours, which broke company record for an individual scheduler.
The Beauty Lounge- Receptionist
Citrus Park, Florida09/2017 - Current
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collected, sorted, distributed and sent mail and packages.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Scheduled and confirmed appointments and meetings for the salon.
  • Corresponded with clients through email, telephone or vagaro.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
AMBS Call Center- D
Tampa, Florida02/2019 - 08/2020
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Connected callers with appropriate professional, department or business.
  • Searched relevant directories to find contacts, business addresses, and HVAC/ER information for customers and employees.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Maintained high level of customer service through friendly and polite demeanor.
  • Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
  • Resolved customer issues through research and problem solving.
  • Operated switchboard and routed incoming calls to appropriate departments.
  • Collected and verified directory information, including telephone numbers, addresses and proper spelling of names.
  • Maintained accurate records of calls placed and received.
Susan Smith- Burger King Manager
Seffner, Florida09/2018 - 03/2019
  • Maintained clean, sanitized and well-organized food preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Checked completed orders for accuracy and bagged meals for easy carrying.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Collaborated with team members to complete orders.
  • Supported great dining and meal experiences for guests.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.
  • Led and directed team members on effective methods, operations and procedures.
  • Actively participated in ongoing customer service programs to build sales and rapport in community.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Accomplishments

During my high school career, I attained 118 hours of community service.

Captain, Relay for Life, Tampa, FL

Relay for Life is a community-based fundraising event of the American Cancer Society. The mission of Relay for Life is to raise funds to improve cancer survival, decrease the incidence of cancer, and improve the quality of life for cancer patients and their caretakers.

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Resume Overview

Companies Worked For:

  • AND SERVICES
  • The Beauty Lounge
  • AMBS Call Center
  • Susan Smith

School Attended

  • Hillsborough Community College
  • Jefferson High School

Job Titles Held:

  • Telemarketer
  • Receptionist
  • D
  • Burger King Manager

Degrees

  • Associate of Science : Criminal Justice
    High School Diploma

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