COIT CARPET CLEANERJune 2012 to August 2012Telemarketer Monrovia, United States, CA
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified time frames Collected customer feedback and made process changes to exceed customer satisfaction goals.
Improved customer ratings by %.Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Facilitated information flow between customer services Account management operations Quality assurance, training and payroll departments to guarantee call center objectives were met.
Properly directed inbound calls in phone queues to improve call flow.
7ELEVENMarch 2012 to June 2012Cashier San Gabriel, United States, CA
Successfully led key projects which resulted in [positive outcome] Exchanged returned merchandise for customers quickly confirmed that appropriate changes were made to resolve customers' problems.
Exercises sound judgment in issuing credits making exceptions to customer policies to maintain high levels of Customer satisfaction.
Extended customer subscriptions Offering discounts, and promotions to ensure high customer retention rates.
Processed up to  customer orders per day.
Trained new employees on company customer service policies, and service level standards Accepted payment from customers and made Change as necessary Checked the quantity, and quality of Received products.
Cleaned, and maintained the beverage area, display cases, Equipment, and order transaction area Cleaned and prepared various foods for cooking or Serving Cleaned work areas Responsible for daily set up of five stations.
RALPHS MARKETJune 2008 to October 2008Ripper Arcadia, United States, CA
Welcomed with appreciation to Inspiration that Motivates.
Energize customers as well by being accommodating to time colleagues.
Acknowledged and acclaimed.
Balanced many offset moments by superiors for performance.
Offer a solution to stabilize colleague, and with customers situation.
Customer Combined link customers.
Predicted and foresaw future Determined to helping others in there and services Development Screened and Safeguarded Completed requirements often Perform Fulfilled drawer counts with attending before or by the end of the shift positions responsibilities with supervisor recognition.
C.V.SJanuary 2007 to February 2008Customer Service and Cashier Arcadia, United States, CA
As Lead Cashier oversaw all cashiers.
Assisting the needs of customers on the sales floor.
Maintaining product and merchandise placement.
Excelled in all areas of position.
Offered more work at multiple locations.
PROFESSIONAL SUMMARYEXPERIENCEAbility to maintain heavy workload.
Resulted in much recognition amongst my superiors.
Olive GardenDecember 2005 to June 2006Hostess and Takeout Clerk Arcadia, United States, CA
Welcome all guests with a pleasant and warm greeting.
Keeping a professional tone while taking phone orders.
Maintain correct orders being given to appropriate guests.
During heavy volume of guest would make sure duties.
Guests were managed.
Assist co-workers that often needed help.
This was also recognized by management.
RadioshackJanuary 2005 to November 2006Sales Associate Arcadia, United States, CA
Maintain sales Quota.
Assist all Customers with products.
Answer all questions from customer about current.
Product check and placement after receiving shipment.
Often surpass sales quota.
Continuously up sold customers for higher products.
Achieved new phone contracts daily.
While having a positive attitude with difficult customers.
Often find the solution to their specific needs.
The role possessed in the team was looked to as the motivator.
Education and Training
TEMPLE CITY HIGH SCHOOLAug 2005High School DiplomaTEMPLE, CA, United States
Angeles to families in need. This truly is an amazing event where I am able to assist those who are in need of educational materials, clothing and hair hygiene I have taken this opportunity to not only use my excellent cosmetology skills to those in need but I have also met and made some very good friends in the process and for that I am most appreciative
VOLUNTEER WORK Skid row Foundation Los Angeles 2008 - 2011 Stylist and Distributor Annually volunteer my time for weekend in the month of September in downtown Los
VOLUNTEER WORK Skid row Foundation Los Angeles 2008 - 2011 Stylist and Distributor Annually volunteer my time for weekend in the month of September in downtown Los Angeles to families in need. This truly is an amazing event where I am able to assist those who are in need of educational materials, clothing and hair hygiene I have taken this opportunity to not only use my excellent cosmetology skills to those in need but I have also met and made some very good friends in the process and for that I am most appreciative