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telemarketer resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

My name is Jessica Claire. I am a single mother of two boys . I am a strong individual , ready to empower anything I take on. I view myself as a productive bartender accustomed to delivering excellent customer service while making and serving alcoholic and specialty beverages. Polished in following recipe and presentation standards and maintaining clean, hygienic workspace. Familiar with sanitation regulations and dedicated to customer satisfaction. I am also a dynamic server experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders.

Skills
  • Cold Calling
  • Inside Sales
  • Negotiation
  • Outbound Sales
  • Sales
  • Telemarketing
  • Upselling
  • Account Management
  • Outside Sales
  • Wine pairings
  • Dining customer service
  • Table setting arrangements
  • Effective customer upselling
  • High-volume dining
  • Liquor, wine and food service
  • Food safety understanding
  • Check payment processing
  • Table Bussing
  • Point of Sale (POS) system operations
  • Menu memorization
  • Price memorization
  • Quality control
  • Safe food handling
  • Outstanding customer service
  • Suggestive selling
  • Beer, wine and soju cocktails
  • Health codes compliance
  • Proficient in mixology
  • Alcohol ordering
  • Understands medical procedures
  • Charting expertise
  • Patient feeding
  • Proper sterilization techniques
  • Professional bedside manner
  • Patient toileting
  • Advanced anatomy knowledge
Experience
07/2019 to 03/2020
Telemarketer Bluestar Us Cleveland, OH,
  • Call customers to reorder or increase or reduce customers orders for them in the sells of pens and more .
  • Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.
  • Maintained and recorded customer information in database.
  • Handled inbound telephone calls from interested customers.
  • Presented information about membership details and purchase advantages.
  • Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
  • Broke down objections using friendly, persuasive strategies.
  • Worked well with automatic computer dialing and proprietary software to manage daily call loads.
  • Resolved customer complaints by escalating calls to proper department.
  • Contacted private individuals or businesses by telephone to solicit sales.
  • Made appointments with interested customers according to schedule availability.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Collaborated with management to resolve concerns and problem calls.
  • Set up new accounts and listed personal, demographic and payment information in system.
  • Educated customers about product or service offerings meeting individual needs.
01/2018 to 05/2019
Bartender Six Flags, Inc. Glendale, AZ,
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Balanced daily registers and generated sales reports for management.
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards.
  • Poured wine, beer and cocktails for patrons.
  • Completed regular bar inventories and daily requisition sheets.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Talked easily with patrons to build rapport and earn repeat business.
  • Stocked bar with beer, wine, liquor and related supplies.
  • Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
  • Prepared new garnishes, juices and other perishables daily.
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Restocked beer and liquor regularly and after special events.
01/2018 to 07/2019
Server/Bartender Paradies Lagardère Travel Retail Romulus, MI,
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Satisfied customers by topping off drinks and offering condiments, napkins, and other items.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
  • Arranged place settings with clean tablecloths, napkins, and tableware to prepare for incoming guests.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet, and tidying up server stations.
  • Provided exceptional service to high volume of daily customers.
  • Entered customer food orders into computer system.
05/2013 to 02/2018
Lead Server Baltimore Country Club Baltimore, MD,
  • Serving customers , stocking and sanitation, calling orders
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Greeted customers, answered questions, and recommended specials to increase profits.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Presented menus to patrons, answered questions about menu items, and made recommendations.
  • Cleaned dishes with detergent, rinsing and sanitizing chemicals.
  • Provided exceptional service to high volume of daily customers.
  • Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
  • Trained new servers on menu items and restaurant standards.
  • Delivered high-quality service and quick beverage service to promote customer satisfaction.
  • Maintained thorough knowledge of menu to describe dining options.
02/2021 to Current
Medical Assistant Company Name City, State,
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Scheduled appointments for patients via phone and in person.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
Education and Training
Expected in 05/2013 to to
High School Diploma:
Shelbyville High School - Shelbyville, TN
GPA:
Expected in to to
: Nursing
Tennessee College of Applied Technology - Covington - Covington, TN
GPA:
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Shelbyville High School
  • Tennessee College of Applied Technology - Covington

Job Titles Held:

  • Telemarketer
  • Bartender
  • Server/Bartender
  • Lead Server
  • Medical Assistant

Degrees

  • High School Diploma
  • Some College (No Degree)

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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