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Telemarketer Resume Example

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TELEMARKETER
Professional Summary

Strong willed Telemarketer with high level of enthusiasm and energy. Over 5 years of experience in call center environments. Possessing skills in developing rapport with each customer. Remarkable Telemarketer with ability to provide superior customer service at all times. Friendly, punctual, dependable and computer-savvy. Specializing in balancing many different tasks at once.

Skills
  • Sales proficiency
  • Product and service knowledge
  • Appointment Scheduling
  • Appointment Setting
  • Staff education and training
  • Professional communication
  • Outbound and inbound calls
  • Scripted Calls
  • Cold Calling
  • Documentation
  • Training
  • Product knowledge
Work History
07/2020 to 11/2020TelemarketerCmg California Marketing Group | San Diego, CA
  • Provided information about available products and services including membership details and purchase advantages.
  • Set up appointments with interested customers according to schedule availability.
  • Established excellent sales ability and strong interpersonal skills with confident and persuasive approach.
  • Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Assisted with training and orientation of new employees.
  • Escalated concerns or problem calls to management staff.
  • Answered inbound telephone calls from interested customers.
  • Trained and mentored new telemarketers on best practices, communication strategies and performance standards.
  • Answered calls, took messages and transferred calls to appropriate individuals.
01/2016 to 11/2018House CleanerSweet Cleaners | San Diego, CA
  • Carried linens, towels, toilet items and cleaning supplies using wheeled cart for maximum efficiency.
  • Arranged for provision of extra room bedding, linens, towels and furniture to satisfy guests with special needs.
  • Cared for furniture and walls throughout home by spot-cleaning stains, addressing dings, and vacuuming common living spaces and bedrooms.
  • Emptied trashcans and transported waste to collection areas.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
  • Operated and maintained large cleaning equipment including carpet shampoo machines, industrial washing machines and dishwashers.
01/2014 to 10/2016Elderly CaregiverElizabeth Tender Loving Care | San Diego, CA
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Developed rapport to create safe and trusting environment for care.
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean, safe and well-organized patient environment.
  • Monitored progress and documented any patient health status changes, keeping healthcare team updated.
  • Supervised daily activities and provided assistance when needed.
  • Assisted patients with personal requirements, including keeping spaces clean and helping with grooming.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted disabled clients in any way necessary to facilitate independence and well-being.
  • Worked to improve and enhance patient lives through effective and compassionate care.
  • Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
  • Helped family members plan healthy meals, purchase ingredients and cook meals to provide adequate nutrition for client wellbeing.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
01/2012 to 08/2014Assistant Store ManagerMS Fashion | San Diego, CA
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
  • Performed investigations on market flows to identify seasonal trends and forecast consumer needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Recruited, interviewed and hired individuals which would add value to team while bringing wealth of experience.
  • Supervised associates by providing direction and instruction for stocking shelves, rotating stock and receiving deliveries.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Managed scheduling for store shifts to accomplish proper staffing at all times.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Trained and managed associates in customer service and sales techniques.
  • Answered questions about store policies and concerns to support positive customer experiences.
Education
11/1999High School DiplomaMary B Perry, Camarillo
  • Graduated with 02.5 GPA
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Resume Overview

Companies Worked For:

  • Cmg California Marketing Group
  • Sweet Cleaners
  • Elizabeth Tender Loving Care
  • MS Fashion

School Attended

  • Mary B Perry

Job Titles Held:

  • Telemarketer
  • House Cleaner
  • Elderly Caregiver
  • Assistant Store Manager

Degrees

  • 11/1999 High School Diploma

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