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Telecommunicator II Resume Example

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TELECOMMUNICATOR II
Summary
Flexible, hard-working, multi-tasking individual with outstanding telephone, customer service, documentation and computer skills and the ability to answer a high volume of incoming calls, while handling inquiries from clients and colleagues.
Skills
  • Administrative support
  • Dedicated
  • Critical thinking
  • Excellent communication skills
  • Self-starter
  • Fast learner
  • Attention to detail
  • Energetic work attitude
  • Takes initiative
  • Training development
  • HIPAA compliance
  • Customer service
  • Professional and mature
  • Reliable
  • Employee training and development
  • Multi-line phone usage
  • Dedicated team player
  • Adaptability
  • Active listening skills
  • MS Windows proficient
  • Adaptive team player
  • Courteous demeanor
  • Core Accomplishments
  • Administrative support, First aid, Safety
  • Attention to detail, Law enforcement, Sales
  • Billing, Listening, Self-starter
  • Cash register, Math, Supervisor
  • Closing, Office, Team player
  • Excellent communication, MS Windows, Telecommunications 1
  • CPR, Multitasking, Telephone
  • Credit, Office management, Answering phones
  • Criminal Justice, Packaging, Phone
  • Critical thinking, Police, Training development
  • Excellent customer service, Policies, Typing
  • Customer service, Public Safety, Word Processing
  • Databases, Publications
  • E-mail, Quality
  • Employee training, Fast learner
  • Fax, Real estate
  • Filing, Reception
Experience
Telecommunicator II
March 2017 to CurrentCity of Fayetteville － Fayetteville, NC
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
  • Assisted departments with special requests such as BOLOs.
911 Dispatcher
August 2015 to March 2017Cumberland County Emergency Services － Fayetteville, NC.
  • Maintained personal certifications in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results while ensuring continued quality of customer service.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Obtain essential information for each call and appropriately route each call to its respective dispatcher.
  • Dispatch requests for law enforcement and provide officers with timely updates as needed.
  • Assisted departments with special requests such as BOLOs.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Used radio, telephone and computer system to update first responders with new information.
911 Telecommunicator
July 2013 to May 2015Indianapolis Fire Department － Indianapolis, IN.
  • Received, triaged and dispatched calls for service for the Indianapolis Fire Department and Indianapolis Emergency Medical Services.
  • Provided excellent customer service to callers as well as fire/EMS staff.
  • Advised supervisors of any equipment malfunctions.
  • Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
  • Used radio, telephone and computer system to update first responders with new information.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
911 Dispatcher
October 2005 to May 2013Todd County Fiscal Court － Elkton, KY
  • Provided outstanding customer service.
  • Communicated operational issues and changes to supervisor on regular basis.
  • Trained all new employees, dispatched for four law enforcement agencies, seven volunteer fire departments, rescue squad, emergency medical services, etc.
Education and Training
911 Telecommunications, September 2017International Academies of Emergency Dispatch － Salt Lake City, UT
  • Completed continuing education in Emergency Medical Dispatch
Received certification in Emergency Medical Dispatch, Expires September 30 : 2017
International Academies of Emergency Dispatch - Expires September 30 : 2017
International Academies of Emergency Dispatch - Expires August 31 : 2017
Emergency Medical Dispatch : 2015State of North Carolina - Office of Emergency Medical Services － NC, USA
Certificate: Advanced EMD Certified Member : 2015
Certificate: EFD Certified Member : 2015
Certificate: EPD Certified Member : 2015
Certificate: ETC Certified Member : 2015
Certificate: CPR : 2015American Heart Association
Certified by APCO : 2013Indianapolis, IN, USA
Received certification through APCO : Criminal Justice, 2008Richmond, KY, USADepartment of, Training
High School Diploma : Business, 1990Agawam High School － Agawam, MA, USA
Received certification in first aid and CPR through APCO Certification: Public Safety Telecommunications 1, 2013 Indianapolis Fire DepartmentIndianapolis, IN, USA
Received certification from Department of Criminal Justice Training in Richmond, KY for Certified Telecommunicator.
Related coursework: Business Math, Typing, Word Processing
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Resume Overview

Companies Worked For:

  • City of Fayetteville
  • Cumberland County Emergency Services
  • Indianapolis Fire Department
  • Todd County Fiscal Court

School Attended

  • International Academies of Emergency Dispatch
  • State of North Carolina - Office of Emergency Medical Services
  • American Heart Association
  • Agawam High School

Job Titles Held:

  • Telecommunicator II
  • 911 Dispatcher
  • 911 Telecommunicator

Degrees

  • 911 Telecommunications , September 2017
    Received certification in Emergency Medical Dispatch, Expires September 30 : 2017
    International Academies of Emergency Dispatch - Expires September 30 : 2017
    International Academies of Emergency Dispatch - Expires August 31 : 2017
    Emergency Medical Dispatch : 2015
    Certificate: Advanced EMD Certified Member : 2015
    Certificate: EFD Certified Member : 2015
    Certificate: EPD Certified Member : 2015
    Certificate: ETC Certified Member : 2015
    Certificate: CPR : 2015
    Certified by APCO : 2013
    Received certification through APCO : Criminal Justice , 2008
    High School Diploma : Business , 1990
    Received certification in first aid and CPR through APCO Certification: Public Safety Telecommunications 1, 2013 Indianapolis Fire Department
    Received certification from Department of Criminal Justice Training in Richmond, KY for Certified Telecommunicator.
    Related coursework: Business Math, Typing, Word Processing

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