Telecommunicator II Resume Example City Of Fayetteville

TELECOMMUNICATOR II

Summary

Flexible, hard-working, multi-tasking individual with outstanding telephone, customer service, documentation and computer skills and the ability to answer a high volume of incoming calls, while handling inquiries from clients and colleagues.

Skills

Administrative support
Dedicated
Critical thinking
Excellent communication skills
Self-starter
Fast learner
Attention to detail
Energetic work attitude
Takes initiative
Training development
HIPAA compliance
Customer service
Professional and mature
Reliable
Employee training and development
Multi-line phone usage
Dedicated team player
Adaptability
Active listening skills
MS Windows proficient
Adaptive team player
Courteous demeanor
Core Accomplishments
Administrative support, First aid, Safety

Attention to detail, Law enforcement, Sales
Billing, Listening, Self-starter
Cash register, Math, Supervisor
Closing, Office, Team player
Excellent communication, MS Windows, Telecommunications 1
CPR, Multitasking, Telephone
Credit, Office management, Answering phones
Criminal Justice, Packaging, Phone
Critical thinking, Police, Training development
Excellent customer service, Policies, Typing
Customer service, Public Safety, Word Processing
Databases, Publications
E-mail, Quality
Employee training, Fast learner
Fax, Real estate
Filing, Reception

Experience

Telecommunicator II
March 2017 to CurrentCity of Fayetteville － Fayetteville, NC

Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Handled emergency phone calls calmly and obtained pertinent information with composed approach.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Used radio, telephone and computer system to update first responders with new information.
Assisted departments with special requests such as BOLOs.

911 Dispatcher
August 2015 to March 2017Cumberland County Emergency Services － Fayetteville, NC.

Maintained personal certifications in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results while ensuring continued quality of customer service.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Obtain essential information for each call and appropriately route each call to its respective dispatcher.
Dispatch requests for law enforcement and provide officers with timely updates as needed.
Assisted departments with special requests such as BOLOs.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Used radio, telephone and computer system to update first responders with new information.

911 Telecommunicator
July 2013 to May 2015Indianapolis Fire Department － Indianapolis, IN.

Received, triaged and dispatched calls for service for the Indianapolis Fire Department and Indianapolis Emergency Medical Services.
Provided excellent customer service to callers as well as fire/EMS staff.
Advised supervisors of any equipment malfunctions.
Prioritized responses to public emergency and non-emergent calls to efficiently dispatch police, fire and EMS while tracking data in real-time.
Used radio, telephone and computer system to update first responders with new information.
Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.

911 Dispatcher
October 2005 to May 2013Todd County Fiscal Court － Elkton, KY

Provided outstanding customer service.
Communicated operational issues and changes to supervisor on regular basis.
Trained all new employees, dispatched for four law enforcement agencies, seven volunteer fire departments, rescue squad, emergency medical services, etc.

Education and Training

911 Telecommunications, September 2017International Academies of Emergency Dispatch － Salt Lake City, UT

Completed continuing education in Emergency Medical Dispatch

Received certification in Emergency Medical Dispatch, Expires September 30 : 2017

International Academies of Emergency Dispatch - Expires September 30 : 2017

International Academies of Emergency Dispatch - Expires August 31 : 2017

Emergency Medical Dispatch : 2015State of North Carolina - Office of Emergency Medical Services － NC, USA

Certificate: Advanced EMD Certified Member : 2015

Certificate: EFD Certified Member : 2015

Certificate: EPD Certified Member : 2015

Certificate: ETC Certified Member : 2015

Certificate: CPR : 2015American Heart Association

Certified by APCO : 2013Indianapolis, IN, USA

Received certification through APCO : Criminal Justice, 2008Richmond, KY, USADepartment of, Training

High School Diploma : Business, 1990Agawam High School － Agawam, MA, USA

Received certification in first aid and CPR through APCO Certification: Public Safety Telecommunications 1, 2013 Indianapolis Fire DepartmentIndianapolis, IN, USA

Received certification from Department of Criminal Justice Training in Richmond, KY for Certified Telecommunicator.

Related coursework: Business Math, Typing, Word Processing

Resume Overview

Companies Worked For:

City of Fayetteville
Cumberland County Emergency Services
Indianapolis Fire Department
Todd County Fiscal Court

School Attended

International Academies of Emergency Dispatch
State of North Carolina - Office of Emergency Medical Services
American Heart Association
Agawam High School

Job Titles Held:

Telecommunicator II
911 Dispatcher
911 Telecommunicator

Degrees

911 Telecommunications , September 2017
Received certification in Emergency Medical Dispatch, Expires September 30 : 2017
International Academies of Emergency Dispatch - Expires September 30 : 2017
International Academies of Emergency Dispatch - Expires August 31 : 2017
Emergency Medical Dispatch : 2015
Certificate: Advanced EMD Certified Member : 2015
Certificate: EFD Certified Member : 2015
Certificate: EPD Certified Member : 2015
Certificate: ETC Certified Member : 2015
Certificate: CPR : 2015
Certified by APCO : 2013
Received certification through APCO : Criminal Justice , 2008
High School Diploma : Business , 1990
Received certification in first aid and CPR through APCO Certification: Public Safety Telecommunications 1, 2013 Indianapolis Fire Department
Received certification from Department of Criminal Justice Training in Richmond, KY for Certified Telecommunicator.
Related coursework: Business Math, Typing, Word Processing

Telecommunicator II Resume Example

Resume Score: 80%

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