Telecommunicator with extensive knowledge of the criminal justice system and associated problems dealing with safety in the communities of Alamance county. Extensive conflict management and intervention training.Goal-oriented professional with strong leadership capabilities.
Completed all the mandatory classes required by the state of North Carolina to be certified as a telecommuicator. My training as a police officer, firefighter and emergency medical technician has assisted me in becoming more aware of the needs of the people and public service agencies we provide assistance for. My career in public service has allowed me to be able to communicate with people essentially in every stressful situation.
Receive and process calls for service from the citizens of Alamance county. Also provide the citizens and motoring public passing through the jurisdiction that might be in need of police, fire, medical or helpful information. Use empathy, and ascertain critical information needed to assist and complete calls for service from the time you answer the phone until the case may be dissolved and closed. To be professional and courteous to callers during critical incidents. Assisted in training new employees and numerous hours of continuing education.
Responded to fire alarms and extinguished fire. Responded to calls for emergency medical services, and rendered first aid. Performed salvage operations and removing debris. Cleaned and inspected equipment and apparatus after returning from a fire. Performed routine preventative maintenance tasks. Assisted in cleaning Fire station, equipment and grounds in a clean and orderly condition. Participated in training activities and instruction. Acquired and retained a thorough knowledge of the City, including streets, buildings, water supply, unusual hazards and related items. Performed various public information or education tasks. Entered inspection, training, fire and emergency medical service calls into the records management systems. Worked in a safe manner and reports unsafe activity and conditions. Follows City-wide safety policy and practices and adheres to responsibilities concerning safety prevention, reporting and monitoring.
To serve the citizens with enforcing the laws of North Carolina. Conduct special checks. To be vigilant and possessed professionalism throughout the community. Enforce traffic laws, conduct investigations when necessary. To be available to the community and the citizens passing through in their time of need. Also worked in the vice narcotics division conducting drug investigations. Check on the elderly and conduct school functions to teach kids about safety.
Receiving continuing education from Alamance community college for Telecommuicator training minimum 80 hours a year.
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