LiveCareer-Resume

telecommunicator resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Dedicated 911 Dispatcher offering 15 years of related experience. Familiar with managing emotions and staying clear-headed under pressure. Excels in both independent and collaborative environments, dealing with both real-time issues and complex projects. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Attentive Dispatcher dedicated to providing reliable support and sound organization strategies for call coordination. Well-versed in telephone and two-way radio communication for relaying quick messages, work orders and field instructions. Skilled at recording and organizing incident reports and caller requests for easy reference.

Skills
  • Repair Scheduling
  • Data Entry
  • Critical Thinking
  • Equipment Location Identification
  • Speech Clarity
  • Documentation and Recordkeeping
  • Effective Communication
  • Ems Dispatch
  • Information Gathering and Relay
  • Emergency Assessments
  • Rapid Needs Assessment
  • Team Work Scheduling
Education
ITT Technical Institute - Albuquerque Albuquerque, NM, Expected in No Degree : Electronics Technology - GPA :
Oceanside High School Oceanside, CA Expected in No Degree : - GPA :
Miracosta College Oceanside, CA Expected in No Degree : - GPA :
Gallup High School Gallup, NM Expected in 05/1994 High School Diploma : - GPA :
Work History
City Of Rock Island - Telecommunicator
Rock Island, IL, 08/2005 - 02/2021
  • Maintained documentation for telecommunication systems, equipment inventory and floor plans.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP and CTI applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Coordinated installation of new users and relocations of existing users.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Answered calls from automatic routing system and took basic information from callers.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Performed telecommunication and networking business evaluations.
  • Leveraged radio, telephone and computerized and electronic equipment to dispatch law enforcement, fire or medical assistance units to scene of emergency.
  • Performed day-to-day monitoring, management, administration and support of alarm systems.
  • Fielded stressful calls while entering information into computer aided dispatch system for police, fire and emergency medical services personnel dispatch.
Planet Fitness - Sales Associate
Hilliard, OH, 04/2003 - 07/2003
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
Planet Fitness - Sales Associate
Hillsborough, NC, 11/1998 - 03/2003
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Loaded and unloaded merchandise using ladder and pallet jack.
  • Prepared large cash deposits with zero discrepancies.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.

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Resume Overview

School Attended

  • ITT Technical Institute - Albuquerque
  • Oceanside High School
  • Miracosta College
  • Gallup High School

Job Titles Held:

  • Telecommunicator
  • Sales Associate
  • Sales Associate

Degrees

  • No Degree
  • No Degree
  • No Degree
  • High School Diploma

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