SEARCH

Telecommunicator Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
TELECOMMUNICATOR
Professional Summary

Enthusiastic Telephone Operator with 34 years' experience providing phone reception services for 911 companies. A charismatic personality with excellent customer service talents. Skilled in managing switchboards with up to 12 employees. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.

Work History
Sandia National Laboratroies. Alburquerque, NMTelecommunicator | 09/2003 - Current
  • Operated computers and fax machines to send and receive messages to customers and coworkers.
  • Managed 911, 311 and admin lines-line switchboard system for busy 911 business center.
  • Processed customer calls by accurately logging all pertinent information utilizing a CAD (Computer Operated Dispatch), Alertus, Vesta and Tone Alert Radio for mass communication..
  • Received incoming calls and paged individuals and departments using telephones.
  • Receive and dissipate calls according to severity.
  • Dispatch Emergency Responders to minor to life threatening situations.

Sandoval County Sheriffs Department. Bernalillo, NM911 Emergency Dispatcher | 06/2000 - 08/2003
  • Handled approximately 40 cases daily, providing information and treatment recommendations to public, hospital staff and US military for cases such as accidental or intentional overdoses, chemical exposures, animal bites and battery ingestions.
  • Read system maps and caller information, and documented all details in system.
  • Reduced risks and emergency response issues by observing public safety field units.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Answered calls from automatic routing system and took basic information from callers.
  • Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Collaborated with team to define business requirements for organizational processes, achieve productivity standards and adhere to accuracy standards.
  • Offered data-driven recommendations aligned with overall company strategies and prioritized process improvement initiatives.
  • Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
  • Developed and executed plans to monitor standard process adherence.
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Corrections Corporation Of America. Milan, NMCorrectional Officer | 06/1999 - 06/2000
  • Received and inspected mail, property and funds from visitors on behalf of designated inmates.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Investigated attempted escapes and conducted searches for escaped inmates.
  • Verified facility security by inspecting plumbing, outside areas, locks and cells for potential hazards.
  • Directed activities of inmate crews working on maintenance, operations, farming and construction projects.
  • Established positive working relationships and maintained boundaries with resident offenders.
  • Maintained custody and control of 30 inmates housed in Medium security unit.
  • Searched building and grounds, living quarters and work areas for contraband.
  • Captured escaping inmates by following procedures to ensure safety.
  • Discussed with offenders links between criminal behavior and anger management problems or drug and alcohol abuse.
  • Arranged for medical and dental care of inmates.
  • Identified facility openings and designated inmates to housing units.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Supervised inmates clearing debris from roadways and drains.
  • Observed behavior of residents individually and in groups.
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Led disciplinary hearings and made recommendations for sentencing.
  • Booked new inmates into facility and processed inmates for release.
  • Delivered inmates to work sites and returned safely by following protocols.
  • Determined and assigned inmates to appropriate housing.
  • Notified victims of upcoming inmate releases.
  • Completed intake paperwork, fingerprints and searches.
  • Led intake and processing of inmates by handling paperwork, searches, interviews and fingerprinting.
US Navy. Overseas, OverseasSecurity Police Officer | 05/1994 - 07/1998
  • Performed rescue functions at accidents, emergencies and disasters, including directing traffic, administering emergency medical aid and carrying people from dangerous areas.
  • Completed detailed reports and required paperwork related to serving warrants, investigating criminal activity and force deployments.
  • Investigated crimes and accidents while administering first aid, securing perimeters and accident scenes and identifying and preserving evidence.
  • Conducted training and change management processes to improve operations.
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
Skills
  • Communications equipment maintenance
  • Correspondence management
  • Switchboard management
  • Message logging
  • Professional communication
  • Database and user interface software
  • Community relations
  • Fact-finding and investigations
  • Problem-solving
  • Sound judgment
  • MS Office
  • Fluent in Navajo
  • Crisis and emergency communications
  • Public safety and security
  • Strong interpersonal skills
  • Program evaluation
  • Strategic thinker
  • Approachable
Education
National American University - Rapid CityAlbuquerque, NMAssociate of Science: Information Technology
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Sandia National Laboratroies
  • Sandoval County Sheriffs Department
  • Corrections Corporation Of America
  • US Navy

School Attended

  • National American University - Rapid City

Job Titles Held:

  • Telecommunicator
  • 911 Emergency Dispatcher
  • Correctional Officer
  • Security Police Officer

Degrees

  • Associate of Science : Information Technology

Similar Resumes

View All
911-Telecommunicator-resume-sample

911 Telecommunicator

Frontier Regional 911

Show Low, Arizona