Questioning of 911 callers to determine their locations, and the nature of their problems to determine appropriate response.
Receiving incoming telephone and alarm system calls regarding emergency and non-emergency police, fire and medical.
Determining response requirements and relative priorities of situations, and dispatching of units in accordance with established procedures.
Preparing detailed logs of calls, dispatches and messages.
Relaying of information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.
Scanning of status charts and computer screens and contacting emergency response field units to determine emergency units available for dispatch.
Scanning of maps to determine whether a specific emergency is in the dispatch area, and to respond nearest units.
Maintaining files of information relating to emergency calls such as personnel rosters, emergency call-out and pager files.
Monitoring various radio frequencies such as those used by police, fire and medical services, emergency management agencies and civil defense to keep apprised of developing situations.
Answering routine inquiries, and referring calls not requiring dispatches to appropriate departments and agencies.
Providing emergency medical instructions to callers.
Training of new staff in departmental policies and procedures and work methods.
Supervising dispatchers and protocols on shift to make sure work is efficient and that protocol is maintained.
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