I am a dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. I have experience in Customer Service, Dental Insurance, and now became part of the medical field.
I have years of experience in researching information. Attention to detail, strong communication and problem solving skills. I am able to work well in fast-paced, demanding environments.
I am the first point of contact for the Cardiovascular Institute. I am responsible for taking all incoming calls. I deal with patients, providers, and any staff part of Pinnacle Health. I take messages for nurses and triage the nurses. I take calls for call backs and consults for all the hospitals of Pinnacle Health. I take calls for Prescription refills.
I was Responsible for preparing Non Standard/Multi State Group Policies and Certificates of Coverage for High Profile and complex customers. I also am responsible for the ASO accounts, I work with Sales, Legal, and Finance to complete these functions. Assisted with Group Set-Up which included establishing billing components, coordinating enrollment entry, loading customers to the group database, ensuring ID cards are produced and issued correctly and how to set-up Producer information. I assist with researching emails from sales on a daily basis. I am also responsible for assisting the Supervisor as needed with questions, research and including issuance of daily inventory reports. When needed I am responsible for assisting with Quality Control, and have also trained fellow co workers.
I attended from 2010 to 2012
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