Answer emergency E-911 and non-emergency calls; to relay information between E-911 callers and police officers, ambulances, and fire departments, to dispatch each as required, and to perform a variety of technical tasks relative to assigned areas of responsibility. Supervise over 10 employees, organize and plan two week schedule including leave requests and staffing availability.
Receive emergency service calls from the public requesting law enforcement or other emergency service; determine nature, location, and priority of emergency; dispatch emergency units as necessary; monitor alarms; maintain compliance with established procedures for operating a dispatch system.Transfer calls to appropriate agencies; answer calls from other agencies as needed; place phone calls for officers as requested.
Dispatch emergency and backup units as necessary; maintain compliance with established procedures for operating a dispatch system; obtain and relay estimated arrival times for units and other agencies; read and relay geographical directions for citizens, units and other agencies
Oversees the day-to-day operations, activities, and personnel on an assigned shift to ensure compliance of established guidelines, procedures, and policies; ensures appropriate staffing levels are maintained. Responsible for the effective supervision and administration to include staff development and training, performance management, employee relations, prioritizing and assigning work and related activities and approving and monitoring leave requests. Advises staff on difficult issues and makes decisions on exceptional situations to manage and implement appropriate services and assistance. Works closely with Supervisor and follows Supervisors direction on all subjects.
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