Reliable Administrative Assistant with a keen focus on detail, accuracy and the impact of the finished product. Expertise in Microsoft Office, strong planning, organization and time management skills.
Ability to professionally interact with people at all levels within an organization and the community.
Excellent communication skills
50 WPM typing speed
Accurate and detailed
Advanced MS Office Suite knowledge
Multi-line phone proficiency
Filing and data archiving
Professional phone etiquette
Telecom Administrator, 11/2007 to 12/2013 Valley Health System – Winchester, VA
Developed and maintained an alert system for upcoming deadlines on incoming requests and events.
Assisted with team building initiatives and overall support for maintenance of organizational culture and employee morale.
Researched, proposed and implemented vendor services to decrease costs to organization.
Frequently used word processing, spreadsheet, database and presentation software.
Tracked and maintained monthly and year end vendor rebates.
Department Coordinator, 05/2005 to 11/2007 Valley Health – Winchester, VA
Help Desk / Department Secretary, 05/2002 to 05/2005 Valley Health – Winchester, VA
Responsible for the practical and technical aspects of office administration including issues related to personnel administration, time keeping, data processing, and file management.
Received visitors and telephone calls; ordered office supplies and equipment.
Write, review and publish IS Technical Policies and Procedures to address JCAHO requirements and HIPAA guidelines Provided support to end users on a variety of issues including password resets, hardware/software troubleshooting, telephone and general information; identified, researched and resolved technical issues.
Managed and prioritized multiple assignments and tasks as assigned ASSISTED PROJECT MANAGER with rollout of new companywide timekeeping system.
Attended all meetings - maintained meeting minutes Scheduled meetings with appropriate personnel Followed project management guidelines MANAGED MOBILITY DEVICES impacting 700 doctors and management staff.
Determined/ordered devices/carrier to be used; trained end users on proper operation; policy creation; troubleshoot devices; process bills Ensured that no erroneous charges were made to devices Confirmed company was receiving best possible rates on each line of service IMPLEMENTED a new Conference Bridge System.
Coordinated training/issued individual bridge to 400+ employees New system eliminated scheduling conflicts, lowered costs and increased productivity.
CREATED RECYCLE PROGRAM for used mobile devices.
First two years program generated $6000 on company owned devices that were no longer usable.
A plan to expand program companywide is pending.
Customer Service Representative, 01/1999 to 05/2002 American Woodmark – Winchester, VA
Assist customers with questions regarding products, orders, design and deliveries.
Process orders via telephone and facsimile.
Handle customer complaints, worries and compliments.
Administrative Assistant, 04/1996 to 01/1999 D.C. Connections – Sterling, VA
Created and maintained the Corporations Web Site.
Assisted with the upgrading of the Corporate Line Card.
Trained users on MS Word/Excel, WinFax, WordPerfect and Internet/E-Mail.
Assisted all personnel as needed by answering phones, calculating cost of goods sold, filing, copying and miscellaneous duties as assigned.
Police Officer, 05/1994 to 03/1996 Department of Defense – Frederick, Maryland
Responsible for the direction of all patrols on duty.
Assure that all work assignments are carried out according to instructions.
Make both written and oral reports to supervisors of all incidents.
Secretary, 08/1991 to 05/1994 Aircraft Owners & Pilots Association O.P.A – Frederick, Maryland
Responsible for the proper handling of incoming member calls Prepare expense and pilot proficiency reports; check and travel requests; and production orders Coordinate travel arrangements for two technical specialists Inventory all booklets produced by Technical Services Provide Secretarial support to other departments as needed.
Military Police Enlisted, 11/1985 to 11/1988 US Army, Military Police Corps Military Police Enlisted Personnel – Korea, Alabama and Georgia
BBA: Business Administration, 2007 Averett University - Danville, Virginia
Associate of Science Degree: Information Systems Technology, 12 2002 Lord Fairfax Community College - Middletown, Virginia Information Systems Technology
oral, hardware, copying, data processing, direction, E-Mail, facsimile, filing, file management, Inventory, meetings, Excel, office, MS Word, office administration, personnel, Policies, project management, receiving, scheduling, Secretarial, software troubleshooting, telephone, answering phones, travel arrangements, troubleshoot, upgrading, Web Site, WinFax, WordPerfect, written