Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Provided accurate and appropriate information in response to customer inquiries.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Addressed customer service inquiries in a timely and accurate fashion.
Computed, recorded, and proofread data, records and reports.
Accepted payment from customers and made change as necessary.
Assisted diners with seating as needed
Checked the quantity and quality of received products
Cleaned and maintained the beverage area, display cases, equipment, and order transaction area
Cleaned bars, work areas, and tables
Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash
Examined trays to ensure that they contained required items
Greeted customers in the restaurant, took and rang up orders, handled payment and thanked customers
Prepared a variety of foods according to customers' orders or supervisors' instructions
Correctly calculated charges, issued bills and collected payments.
Suggested additional items to customers, as appropriate, to increase restaurant sales.
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