Technology Transfer Resume Example Fresenius Kabi

TECHNOLOGY TRANSFER

Professional Summary

Highly motivated and ambitious customer service worker with 6 years of experience.
Energetic and reliable associate
Personable and responsible cashier with 6 years in customer service.
Solid team player with upbeat, positive attitude.
Dedicated Customer Service Associate motivated to maintain customer satisfaction and contribute to company success.
Hands-on and hard working employee in the face of any challenge or task given
Mature and professional
Customer Service Associate Focused and effective
Core Strengths: organizational skills, opening/closing procedures, problem solver, courteous demeanor, strong communication skills, prioritization, team player, hard working, multi-task oriented, proactive worker, responsible employee, energetic work attitude, large cash/check deposits expert
Accomplishments: multi-tasking, cashiered with two cash registers at once in tandem to maximize customer flow, communication skills, working effectively to get tasks done in a timely manor

Skill Highlights

Efficient and accurate
Strong decision-making ability
Active listening skills
Strong organizational skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude

Excellent telephone etiquette
Strong background in FDA drug safety guidelines
HIPAA trained
Pharmaceutical distribution familiarity
Inventory management
Inventory control familiarity
Adaptive team player

Professional Experience

06/2016 - 08/2016

Fresenius-Kabi － Grand Island, NYTechnology Transfer

Managed medical supply inventory, and company files using online tracking system.
Updated company information on a daily basis.
Created databases and spreadsheets to improve inventory management and reporting accuracy.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Developed more efficient filing systems and customer database protocols.
Handled and processed confidential company information.
Computed, recorded, and proofread data, records and reports.
Complied with federal, state and company policies, procedures and regulations.
Updated departmental database to accurately reflect the current practices.
Successfully established effective systems for record retention by creating database for daily correspondence tracking.
Complied with companies Standard Operating Procedures (SOPS).

02/2015 - 05/2016

Tops Friendly Markets － Lockport, NYOffice Clerk

Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding complaints.
Sales Consistently generated additional revenue through skilled sales techniques when unhappy with service.
Customer Service Rapidly resolved client conflicts to prevent loss of key sales Answer telephones, direct calls, and take messages.
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
Receive, record, and bank cash, checks, and vouchers.
Comply with federal, state, and company policies, procedures, and regulations.
Perform general office duties such as filing, answering telephones, and handling routine correspondence.
Resolve customers' service by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Greet customers entering establishments.
Answer customers' questions, and provide information on procedures or policies.
Sell tickets and other items to customers.
Process merchandise returns and exchanges.
Sort, count, and wrap currency and coins.
Cash checks for customers.
Pay company bills by cash, vouchers, or checks.

06/2013 - 01/2015

Tim Hortons － North Tonawanda, NYTeam Member

Maintained up-to-date knowledge of store policies Trained 4 new employees to date Developed highly empathetic client relationships Worked as a team member performing cashier duties, productassistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Performed store opening duties, including setting up the store and checking all equipment for proper functioning.
Organized the store by returning all merchandise to its proper place.
Replenished merchandise shelves with items from the stockroom.
Managed quality communication, customer support and product representation for each client.
Promptly responded to general inquiries from staff, and guests.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved all customer complaints .Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Recommended, selected and helped locate merchandise based on customer needs and desires.
Regularly sought opportunities to up sell and add on additional merchandise.
Communicated all merchandise needs or issues to appropriate supervisors.
Stocked and rotated inventory regularly.
Customer Service.

08/2010 - 08/2013

Tasty Treat － Lockport, NY

Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Managed quality communication, customer support and product representaion for each client.
Assisted customers with store and product complaints.
Guaranteed positive customer experiences and resolved customer complaints.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Replenished merchandise shelves with items from the stockroom.
Organized the store by returning all merchandise to its proper place Performed store opening duties, including settting up the store for the day and checking all equipment for proper functioning.
Stocked and rotated inventory regularly.

Education and Training

2014

Starpoint Central － Lockport, NY, USAHigh School DiplomaGPA: 3.4 with HonorsAdvanced Regents Diploma with Honors

D'Youville College － Buffalo, NY, USAPharmacy

Honors Scholarship

Completed 2 years of undergraduate studies

2018

University at Buffalo － Buffalo, NY, USABachelor of Science: Pharmacology and Toxicology

2020

University at Buffalo － Buffalo, NY, USABachelor of Science: Pharmaceutical Sciences

Skills

Banking, bookkeeping, customer service, customer support, filing, general office duties, inventory, issue receipts, money, policies, knowledge of store, quality, sales, take messages, cash handling, crofessional and friendly, careful and active listener, multi-tasking, telephone skills, data entry

Additional Information

Varsity Athletic Award
National Honor Society
Scholar Award

Resume Overview

Companies Worked For:

Fresenius-Kabi
Tops Friendly Markets
Tim Hortons
Tasty Treat

School Attended

Starpoint Central
D'Youville College
University at Buffalo

Job Titles Held:

Technology Transfer
Office Clerk
Team Member

Degrees

High School Diploma
Pharmacy
Bachelor of Science : Pharmacology and Toxicology
Bachelor of Science : Pharmaceutical Sciences

Technology Transfer Resume Example

Resume Score: 90%

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