Technology Consultant with experience in project management, large scale field support, network support and system implementation in a healthcare sector environment. Expert in troubleshooting and maintaining system software/hardware on multiple system platforms; defining business and functional requirements; and innovating technology solutions. Expertise Highlights Leadership Relationship Building Network & Systems Administration Technical Innovation Strong Communication Skills Project Management Proficient with Microsoft Office 2010 Implement Changes and New Processes Major Software/Systems Implementations Pursues Excellence
Network & Systems Administration
Strong Communication Skills
Proficient with Microsoft Office 2010
Implement Changes and New Processes
Major Software/Systems Implementations
Humana IncFebruary 2013 to CurrentTechnology Frontline Leader LOUISVILLE, KY
Promoted from Operations Analyst to Frontline Leader over the Corporate (DSI LV1) Incident Team.
Responsible for day to day hardware and software support for 4,000 users in 5 buildings including Corporate.
Directed Microsoft Windows 7 deployment project for Louisville area and remote assets Planned and executed deployment plans for multiple buildings and departments Identified and resolved software and hardware roadblocks Collaborated with other departments for application certification, documentation, testing and compatibility Lead role in identifying locating, and remediating Microsoft Windows XP upgrades Workstations utilizing Fore scout Reporting and other Humana utilities Conducted meetings with executive level associates on deployment strategies Assisted team members in asset tracking of equipment for auditing equipment Management of Incident Team utilizing 5 direct reports with successful planning, developing and executing Conducted bi-weekly staff meetings for status, progress of work completed Compiled weekly deployment statistics of completion Assigned trouble tickets, and monitored completion Advised team members on technical, procedural topics Timekeeping and tracking for PTO Assisted in identifying, locating, and remediating non-compliant assets Big 5 Report (Antivirus, Encryption, Digital Guardian, Updates, SCCM) Contributed to weekly Distributed Systems Installation leadership meetings to standardize benchmarks Deployment of software applications and operating systems utilizing Microsoft SCCM Compiled statistics using SCCM reporting methods Technical and operational liaison for Humana associates and departments.
Humana IncOctober 2004 to February 2013Operations Analyst LOUISVILLE, KY
Large scale multiplatform software, hardware, and network end-user support Assisted team of 17 associates in laptop, desktop, printer/copier, and Blackberry field support of onsite and work-at-home associates in 5 building locations across the Louisville Metro area Technical lead in large scale equipment moves during floor remodels in Humana's Corporate Office Assisted in Blackberry administration and support of all Blackberries nationwide via BES (Blackberry Enterprise Servers) and BAS (Blackberry Administration Services) Contributed to large scale equipment obsolescence replacement projects Assist team in Ghost image server and NAS server administration Collaborated with Network Services to resolve network issues across all Humana locations including switch, guest kit firewall, DSL, and wireless troubleshooting Assisted team in making sure that all Humana assets are current with latest encryption measures to protect personal health information and remain compliant with all HIPAA regulations.
Humana IncJuly 2001 to October 2004IT Security Analyst LOUISVILLE, KY
Create and trouble-shoot network accounts/groups and assign user rights in Active Directory and all our Novell Servers.
Create Lotus Notes and Outlook 2010 Accounts PCAnywhere Software support The use of Microsoft Management Console for SQL Server 2000 Administration.
Support of Oracle Administration.
Create Right Fax accounts on the network.
Help Desk support for password resets, NT lockouts and in-house software Keeping Security Documentation updated for Auditing.
Louisville Technical InstituteComputer Repair Degree A+ Certified Service Technician Certified Novell Administrator Certificate in N560 NetWare5 Administration Meta Frame (Citrix) Configure and Administration Louisville, KY
A+ Certified, Active Directory, Analyst, Antivirus, Auditing, bi, Citrix, Meta Frame, hardware, Computer Repair, Encryption, Documentation, DSL, Fax, firewall, Ghost, Guardian, Help Desk support, image, leadership, Lotus Notes, meetings, Microsoft Office, Office, Outlook, Microsoft Windows 7, NT, Microsoft Windows XP, NAS, Enterprise, Network, NetWare5, Certified Novell Administrator, Novell Servers, operating systems, Oracle, PCAnywhere, copier, printer, progress, reporting, Servers, SQL Server 2000, statistics, switch, user support, Software support, Technician, trouble-shoot, troubleshooting, UNIX Administration, upgrades, utilities