Dedicated critical thinker with a strong work ethic, seeking a position which will allow me to expand and utilize my current skills. I have a multitude of versatile skills which will allow me to transfer into any administrative setting to create and maintain a high level of efficiency and productivity. Understanding of customer needs with attention to detail, results and superior customer and proven client satisfaction skills.
Proficient in Internet and Micrisoft Office
Interpersonal Relations Skills
Excellent Verbal & Written Communication Skills Presentation Skills
Strong problem solving aptitude
Technologist/ Trainer, 09/2005
to Current Laboratory Corporation of America – Birmingham,
Prepared specimens for analysis and established proper chronological priorities in testing.
Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review.
Carefully reviewed test results for accuracy.
Properly calibrated and adjusted malfunctioning equipment to ensure precise test results.
Performed both routine and emergency maintenance on laboratory instruments.
Performed diagnostic and therapeutic laboratory procedures.
Analyzed data to create and organize graphs, charts, and documents for publications and presentation.
Quickly responded to and resolved all customer service issues in a timely manner.
Prepared powerful chemical solutions and reagents for use in the analysis of samples.
Managed specimen sample handling, receiving, storage and inventory.
Test performed- Sickle Cell Solubility, Protein Electrophorsis, Immunofixation, Hepatitis, HIV, Lung Maturity, Fetal Fibronection, BEsAg/AB, BR, BNP, and Vitamin D
Customer Service, 01/2001
to 05/2004 CBSi – Tuscaloosa,
Effectively managed a high-volume of inbound and outbound customer calls.
Addressed and resolved customer product complaints empathetically and professionally.
Gathered and verified all required customer information for tracking purposes.
Defused volatile customer situations calmly and courteously.
Accurately documented, researched and resolved customer service issues.
Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
Managed high call volume with tact and professionalism.
Acted professionally and patiently when addressing negative customer feedback.
Bachelor of Science: Biology,
2005 Miles College - Fairfield,