Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively in both English and Spanish. Background in management, satellite technology and inventory control. Looking to join a progressive organization that will allow me to use my background and skills effectively.
Managed a group of 15 to 25 satellite installation technicians. Responsible for scheduling and training technicians Responded to and resolved customer concerns. Project manager for a large group of 30 technicians sent resolve a backlog of issues all over Texas. Customer Satisfaction rating the highest in the office.
As a Warehouse Manager for Mastec Services I was responsible for the direct supervision of 3 employees. My team processed inventory orders for the satellite installation technicians. I reviewed each order submitted to insure quality and accuracy. I was also responsible for quarterly asset inventory this consisted of supervising the counting of inventory on each track assigned to the office. During this inventory I was also responsible for ensuing that the warehouse inventory was accurate and error free. During my tenure in this position I consistently maintained the lowest error rate in the division.
Managed a group of 15 to 25 satellite installation technicians. Scheduled job assignments, resolved customer concerns, addressed training issues and executed employee development. Conducted quality assessments on completed jobs and administered employee evaluations.
Planned and executed a daily roster of jobs, trouble shooting system issues, performed customer consultations regarding satellite and receiver usage and position. Provided ongoing technical assistance when necessary. Consistently maintained a 90 percent and above in customer satisfaction.
Project Manager I managed a group of 6 employees who were responsible for liquidating an inventory of gardening supplies. Set work schedules and established production goals. Estimated completition time for the project was 4 months, however under my direction the project was completed in 5 weeks.
Lead Operator duties included assisting in the production of various plastic products. Assigned machine schedules, assisted employees with training needs, and performed numerous safety and quality review checks. Used bilingual skills daily assisting the 15 Spanish speaking employees in communicating effectively.
As a Quality Control Specialist I worked on the Suzuki ATV account. Responsible for ensuring that the ATV parts received by Marwood Industries met the stringent safety standards set by Suzuki.
Project Manager for the Walmart account. Responsible for providing inventory auditing services for the Walmart account in several states including Alabama, Mississippi and Tennessee. Supervised 2 area managers and an office of approximately 30 inventory auditors. During the execution of an inventory I addressed staffing needs, and provided an accurate and error free inventory experience. Monitored multiple databases, generated and distributed reports at the conclusion of the inventory. Provided on site training for new hires as well as refresher training and continuing education for seasoned employees.
As an Area Manager I provided support to the Direct Manager. Secured
and developed sales leads . Planned and executed inventories all over the Dallas, Ft. Worth area. Worked with executives from companies such as :Home Dept, Lowes, Target, Kmart and Sears to ensure that store inventories were properly staffed, conducted in a timely manner and produced the desired results.
Certified in Satellite technology.
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