Improved IT department effectiveness by 20%.
Oversaw a decrease in average daily Help Desk tickets by 10%.
Automated repeatable tasks where possible to increase efficiency.
I completed training in Windows OS, MS Office Suite, A+ TIA Cert. MS NT Administration.
A+, ACF2, administrative, AS/400, automation, automation tools, tape backup, CA7, CICS, CA, Hardware, Computer training, Clients, customer service, customer service skills, Disaster Recovery, Documentation, fast, FTP, HP, DB2, IDMS, IT Support, JES2, LAN, Linux, logging, Mainframe, Access, MS Office Suite, office, Windows, Windows 95, 98, MS NT, Windows NT, enterprise, network, networking, next, Oracle, Panvalet, peripherals, POS, processes, Retail, Servers, Service Level Agreements, SQL, Supply Chain, syncsort, phones, training materials, transmission, troubleshooting, TSM, TSO, Unix, Unix OS, IBM Utilities, utilities, verbal communication skills, View, VSAM, WAN, written
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