Repair Technician equipped with excellent communication skills and technical ability. Specialized in home appliances. Qualified to educate and train technician staff in troubleshooting and company policies.
Accurately diagnose, repair and provide preventive maintenance to appliances in the customer's home Refrigerators, Freezers,Washers, Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, and Garbage Disposers
Ability to perform all services within manufacturer specifications
Knowledge of basic electrical principles
Provide knowledgeable, courteous and professional customer service
Communicate diagnosis and needed repairs of products to the customer in a knowledgeable and courteous manner
Maintain truck stock inventory
Effectively mentor new hires in refrigeration, laundry and cooking appliances
Effectively communicating the benefits of a PA and other VASP items to the customer
Effectively communicate with Sears associates, vendors, third party customers
Able to follow all technical processes related to management of customer collections
Able to use the Sears Smart Toolbox (SST) to input, access, modify, read, understand, navigate through information, service call processes, routing functions, parts inquiries and ordering
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