Highly focused and efficient Automotive Technician with extensive experience in the areas of Light Line, Driveability, Trim, Electrical, and GM Hybrid/EV technology.
Responsible for the timely diagnosing and repairing of customer vehicles, accurate documentation of those repairs in ADP database, and occasionally training new hires and helpers.
Responsible for repairing and restoring customer classic cars.
Responsible for diagnosing and repairing customer vehicles in a timely manner and documenting those repairs in Reynolds and Reynolds.
As a Customer Relationship Agent, responsible for answering inbound phone calls and providing software technical assistance for GM's Dealerworld applications. As a Quality Assurance Specialist, responsible for listening to pre-recorded inbound interactions and evaluating the CRA's performance. Also responsible for tracking the metrics of evaluations for a single department and reporting that information on a monthly basis.
Graduated with Associates of Applied Science in Automotive Technology.
Earned High School Diploma from the premier high school Austin.
Graduated from the Air Force Academy Preparatory School in 2001. Attended the Air Force Academy from June 2001 to January 2003.
- EPA Refrigerant Recovery and Recycling Certification
- 100% GM Training Certified
- ASE A1-A8 and L1 Certified
- Mark of Excellence 2013 Award
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