I am currently a Kia technician. My responsibilities include the ability to follow repair orders and diagnose and repair any customer complaints. I am required to properly document any measurements and procedures performed to allow for ease of communication to the customer. I am required to be able to perform repairs in a timely fashion and in a professional manner.
I was responsible for answering phone calls and providing above standard customer service while finding a part that fit the customers needs.
I was required to pick up and deliver parts in a timely and professional manner. I was also responsible for the upkeep of the dealership and transportation of customers to and from the shop for the customer service program.
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