Application Specialist with over 15 years of experience diagnosing, resolving and documenting technical issues. Looking to build solid relationships with customers by providing timely solutions related to management, software certification, documentation, deployment and support. Strong documentation proficiency Software certification and testing Ability to manage others and have them follow through on the tasks in a timely manner Comprehensive technical support knowledge Excellent communications skills, ability to work easily under pressure environment Detail-oriented and team-oriented Consistently meets commitments by taking action and assuming responsibility Sharing knowledge with Team Help Desk Coordination and Scheduling Help Desk 1st and 2nd Tier experience
Experienced [job title] professional with strong leadership and relationship-building skills.
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